Store Manager -Warsaw Outlet

Michael Kors (Capri); Piaseczno; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Employee discount across Michael Kors

Clothing allotment

Employee Wellbeing Programme

Job summary

Michael Kors (Capri) is seeking a Store Manager for the Warsaw Outlet to lead a high-performing team and drive exceptional customer experiences. You will recruit, train, and coach Jet Set Ambassadors, manage operations, and ensure brand standards across the store in Warsaw Outlet.

Responsibilities include managing HR issues with the HR Department, optimizing scheduling, controlling costs, and leveraging clienteling tools to grow sales and loyalty. A strong leader with English fluency is required.

Qualifications

• Proven retail management experience in a fast-paced environment.
• Charismatic leadership and staff coaching ability.
• Fluent in English.

Responsibilities

• Inspire, lead, and coach the store team to create a culture of performance, accountability, and results.
• Recruit top talent while training and developing staff to build a team of Jet Set Ambassadors.
• Drive team retention by ensuring actionable talent and succession plans are in place.
• Support, implement, and follow up on all training and onboarding initiatives for new hires.
• Take accountability for the regular evaluation of each Jet Set Ambassador’s performance, providing ongoing feedback and coaching.
• Proactively manage HR issues in collaboration with HR Department.
• Ensure image and grooming standards are aligned with brand policy.
• Collaborate with District Manager on PTS integrity and improvement opportunities.
• Partner with retail partners on sales strategies, product knowledge, brand standards, and customer service excellence.
• Lead Jet Set Ambassadors to prioritize exceptional customer experiences that drive loyalty.
• Utilize client databases and clienteling apps to increase sales.
• Maintain strong sales floor presence and lead by example.
• Provide coaching to resolve customer service issues.
• Generate revenue through local customer events.

Skills

Retail leadership

Team coaching

Customer service

Fluent English

HR issue resolution

Clienteling

Microsoft Office

Sales analytics

Tools

MS Office

Job description

STORE MANAGER - WARSAW OUTLET

Leading with responsibility for all aspects of store management, the Store Manager is responsible for building and leading a team dedicated to driving the business. The Store Manager is also accountable for meeting all operational budgets and developing and maintaining a proactive business plan.

Major Responsibilities

People

• Inspire, lead, and coach the store team to create a culture of performance, accountability, and results.
• Recruit top talent while training and developing staff to build a team of true Jet Set Ambassadors.
• Drive team retention by ensuring actionable talent and succession plans are in place.
• Support, implement, and follow up on all training and onboarding initiatives for new hires.
• Take accountability for the regular evaluation of each Jet Set Ambassador’s performance, providing ongoing feedback and coaching.
• Proactively manage and resolve all HR issues in collaboration with the HR Department.
• Ensure image and grooming standards are aligned with brand policy.
• Partner with the District Manager (DM) to review the integrity of PTS and identify opportunities for improvement.
• Collaborate with retail partners on sales strategies, product knowledge, brand standards, and customer service excellence.
• Practice and role model company behaviors, ensuring effective use of the Behavior Toolkit.
• Lead the team of Jet Set Ambassadors to prioritize exceptional customer experiences that drive loyalty and repeat business.
• Ensure Jet Set Ambassadors maintain client communication through all available clienteling applications.
• Proactively manage the client database and utilize customer information to increase sales.
• Maintain a strong sales floor presence and lead by example.
• Provide coaching and support to help Jet Set Ambassadors resolve customer service issues, empowering them to make decisions in the customer’s best interest.
• Generate additional revenue through local customer events.
• Build and maintain strong communication with the District Manager, corporate office teams, mall management, retail partners, and other stores to drive district-wide performance

Sales

• Meet and exceed sales goals while holding yourself and the team accountable for results.
• Analyze business reports and develop action plans to ensure expectations are met or exceeded.
• Work with the team on quarterly planning to establish effective business plans that achieve targets.
• Track and communicate business results and opportunities, driving sales performance and product knowledge.
• Ensure sales and unit goals are established and clearly communicated to all Jet Set Ambassadors.

Operations

• Ensure the store maintenance and auditing program aligns with brand standards.
• Control store expenses and continually seek opportunities to reduce costs.
• Maintain inventory control integrity through bi-annual inventory counts.
• Prioritize loss prevention, taking immediate action on early signs of loss in collaboration with the Loss Prevention Regional Manager (LPRM).
• Optimize store scheduling by ensuring the right people are in the right place at the right time.
• Collaborate with the District Visual Merchandising Manager (DVM) to implement and maintain all visual merchandising directives and execute effective merchandising strategies.
• Partner with logistics and product teams to ensure the appropriate assortment for the store, using product tools effectively to maintain size and style integrity.
• Ensure all company communication platforms are utilized effectively and that relevant actions are taken.

Job Requirements

• Proven retail management experience in a fast-paced retail environment.
• Charismatic and inspirational leadership skills.
• Strong technology proficiency, with the ability to leverage technology to drive sales and enhance the customer experience.
• Ability to work under pressure and thrive in a fast-paced, challenging environment.
• Excellent organizational, interpersonal, and follow-up skills with strong attention to detail and accuracy.
• Proficiency in retail math, KPI analysis, and Microsoft Office applications.
• Fluent in English

What We Offer

• Competitive compensation package.
• Employee discount across Michael Kors and Jimmy Choo.
• Clothing allotment.
• Employee Wellbeing Programme.

The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consid