SMB SaaS Customer Success Manager - Onboarding & Growth

Siemens AG; Wrocław; Remote; PLN 180,000 - 240,000; Full time

Job summary

A global technology company in Poland is seeking an SMB Customer Success Manager to enhance customer journeys and ensure deep solution adoption. In this role, you'll manage a portfolio of 200 SMB customers, drive retention, and collaborate with teams to maximize growth opportunities. The ideal candidate will bring experience in customer success, excellent communication skills, and fluency in German or French. Competitive salary and comprehensive rewards package offered.

Benefits

Competitive salary

Bonus scheme

Generous holiday allowance

Pension

Private healthcare

Qualifications

• Proven experience in Customer Success or account management with SMB customers.
• Strong background in SaaS or hybrid SaaS environments.
• Excellent communication and relationship-building skills.

Responsibilities

• Deliver exceptional onboarding experiences for customers.
• Manage a portfolio of 200 SMB accounts using direct and digital strategies.
• Monitor customer health and engagement metrics.

Skills

Customer Success

Account Management

SaaS Background

Communication Skills

German Fluency

French Fluency

Tools

CRM tools

Customer Success tools

Job description

A global technology company in Poland is seeking an SMB Customer Success Manager to enhance customer journeys and ensure deep solution adoption. In this role, you'll manage a portfolio of 200 SMB customers, drive retention, and collaborate with teams to maximize growth opportunities. The ideal candidate will bring experience in customer success, excellent communication skills, and fluency in German or French. Competitive salary and comprehensive rewards package offered.