SMB SaaS Customer Success Manager - Onboarding & Growth

Siemens AG; Opole; Remote; PLN 180,000 - 240,000; Full time

Job summary

A global technology company is seeking a dynamic SMB Customer Success Manager to shape the customer journey. Based in Poland, the role involves managing a high-volume portfolio of SMB accounts, enhancing customer onboarding, and driving long-term value. The ideal candidate will have a background in Customer Success, strong communication skills, and be fluent in German or French. Competitive salary and benefits offered.

Benefits

Competitive salary

Bonus scheme

Generous holiday allowance

Pension and private healthcare

Qualifications

• Proven experience in Customer Success or account management.
• Strong background in SaaS or hybrid SaaS environments.
• Demonstrated ability to guide customers towards achieving business value.

Responsibilities

• Deliver exceptional onboarding experiences for customers.
• Manage a portfolio of approximately 200 SMB accounts.
• Monitor customer health and adoption metrics.

Skills

Customer Success management

Communication skills

Relationship-building

Fluency in German or French

Tools

CRM tools

Job description

A global technology company is seeking a dynamic SMB Customer Success Manager to shape the customer journey. Based in Poland, the role involves managing a high-volume portfolio of SMB accounts, enhancing customer onboarding, and driving long-term value. The ideal candidate will have a background in Customer Success, strong communication skills, and be fluent in German or French. Competitive salary and benefits offered.