ServiceNow Analyst - Remote/Hybrid IT Solutions & Analysis

Sii Ukraїna TOV; Poland; Hybrid; PLN 110,000 - 150,000; Full time

Job summary

Sii Ukraїna TOV is seeking a ServiceNow Analyst to join our Competency Center in a Remote Hybrid setup. The role focuses on analyzing customer needs, translating requirements into specifications, and guiding delivery teams through UAT. Strong communication with both tech and business stakeholders is essential.

Minimum 3 years with ServiceNow, plus fluency in Polish and English, is required. Experience with BPMN and Agile/Scrum practices is highly valued for successful project outcomes.

Qualifications

• Minimum 3 years of experience with the ServiceNow platform.
• Proven experience as a Business Analyst.
• Ability to work with both technology and business stakeholders daily.
• Strong problem-solving skills.
• Excellent communication skills, especially in addressing development issues, negotiating with customers, and implementing solutions based on ServiceNow best practices.
• Familiarity with Agile/Scrum methodologies.
• Experience in creating understandable flow charts according to BPMN guidelines.
• Fluency in Polish and English is required.
• Residing in Poland is required.

Responsibilities

• Performing business analysis to understand customers’ expectations for ServiceNow out-of-the-box or custom solutions
• Translating user requirements into development specifications and supporting the development team whenever possible
• Designing solutions that align with stakeholders' requirements
• Creating and managing project and deliverable documentation
• Establishing technical requirements for the delivery team (user stories, acceptance criteria)
• Supervising development progress and guiding customers through the UAT phase
• Conducting necessary training for end-users on the platform’s usability and implemented solutions

Skills

ServiceNow

Stakeholder management

Agile/Scrum

BPMN diagrams

Communication

Job description

Sii Ukraїna TOV is seeking a ServiceNow Analyst to join our Competency Center in a Remote Hybrid setup. The role focuses on analyzing customer needs, translating requirements into specifications, and guiding delivery teams through UAT. Strong communication with both tech and business stakeholders is essential.

Minimum 3 years with ServiceNow, plus fluency in Polish and English, is required. Experience with BPMN and Agile/Scrum practices is highly valued for successful project outcomes.