ServiceNow Analyst

Sii Poland; Bydgoszcz; On-site; PLN 180,000 - 240,000; Full time

Job summary

A leading technology services provider in Bydgoszcz is seeking a ServiceNow Analyst to enhance customer platforms and optimize process flows. The ideal candidate has over 3 years experience with ServiceNow and is fluent in Polish and English. Responsibilities include conducting business analysis, designing solutions, and managing documentation. Join a company known for its supportive management and strong financial stability.

Benefits

Great Place to Work

Medical care

Profit sharing

Open management team

Qualifications

• Minimum 3 years of experience with the ServiceNow platform.
• Previous experience as a Business Analyst.
• Fluency in Polish and English required.
• Residing in Poland required.

Responsibilities

• Conduct business analysis to understand customers' expectations.
• Translate user requirements into development specifications.
• Design solutions aligning with stakeholders' requirements.

Skills

Business analysis

Problem-solving

Communication

Collaboration

Education

ServiceNow Certified System Administrator

Tools

JavaScript

REST API

BPMN

Job description

Overview

The ServiceNow Team at Sii provides comprehensive services to clients across various industries in Europe and the United States. We specialize in enhancing customer platforms, optimizing and digitizing process flows, and expanding platform usage within client organizations. Our expertise spans multiple ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, SecOps, and SPM. We are currently seeking a ServiceNow Analyst to join our team. In this role, you will be involved in multiple projects utilizing various modules and applications within the ServiceNow platform.

Responsibilities

• Conducting business analysis to understand customers\' expectations for ServiceNow out-of-the-box or custom solutions
• Translating user requirements into development specifications and supporting the development team as needed
• Designing solutions that align with stakeholders\' requirements
• Creating and managing project and deliverable documentation
• Establishing technical requirements for the delivery team, e.g., user stories, acceptance criteria
• Supervising development progress and guiding customers through the UAT phase
• Managing production deployments
• Conducting necessary training for end-users on platform usability and implementing solutions

Requirements

• Minimum 3 years of experience with the ServiceNow platform
• Previous experience as a Business Analyst
• Ability to collaborate with both technology and business stakeholders daily
• Strong problem-solving skills
• Excellent communication skills, especially in addressing development issues, negotiating with customers, and implementing solutions based on ServiceNow best practices
• Fundamental understanding of the technologies used within ServiceNow, such as JavaScript, REST API, and relational databases
• Familiarity with Agile/Scrum methodologies
• Experience in creating understandable flow charts according to BPMN guidelines
• ServiceNow Certified System Administrator certification
• Fluency in Polish and English required
• Residing in Poland required

Benefits

• Great Place to Work
• Solid financial situation
• Contracts with the biggest brands
• Centre of internal trainings
• Many experts you can learn from
• Open and accessible management team
• Profit sharing
• Passion Sponsorship program
• Regular integration events and trips
• Comfortable and well-equipped offices
• MySii app
• Medical care