Service Delivery Coordinator

The First Digital Group; Wrocław; On-site; PLN 126,000 - 191,000; Full time

Job summary

A leading IT solutions provider is seeking a Service Delivery Coordinator in Wrocław. The role focuses on delivering high-quality customer service through administrative support and collaboration with various teams. Key qualifications include strong communication skills, time management, and at least 3 years of relevant experience. The position offers opportunities for career development and working with internationally recognized brands.

Qualifications

• At least 3 years of experience in a similar position
• Strong interest and understanding of the IT market
• Excellent time management skills
• Very good written and verbal communication skills
• Accuracy and ability to work with numbers

Responsibilities

• Maintain reports and data collection for BU
• Administer employee benefits and manage travel arrangements
• Prepare and update service documentation
• Manage invoicing and contracts
• Support annual objectives and appraisal processes

Skills

Time management

Communication skills

Problem-solving

MS Office proficiency

Education

University degree (administration preferred)

Job description

First Digital Group mission is to deliver high-quality IT solutions for the biggest, well-known brands. Our core values are accountability, expertise, and partnership.

We focus on building a better society around us by our CSR activities based on three main pillars: social, education and environment.

This is a great opportunity to work as Service Delivery Coordinator for our Business Unit in Wroclaw. The goal of the position is to enable our BU to deliver a high level of customer service, to both internal and external customers by carrying out day to day administration and business requirements.

Service Delivery Coordinator performs a wide range of administrative and office support activities including employee personal administration, business administration, office management.

Engaged in entire service lifecycle, collaboration with our Operations, HR, Recruitment Sales and other teams. Your responsibility focuses on reports and data collection, administering employee benefits, invoicing, preparing, managing and updating service documentation, purchasing of services and equipment.

Your responsibilities

• Employee Personal Administration:
  • From the Welcome day to the entire life cycle, establishes strong and long-lasting relations with team members: IT employees and suppliers.
  • Maintain reports and data collection for BU (employment docs, medical check-ups, health & safety at work trainings).
  • Administering employee benefits.
  • Assisting in business travels arrangement and expense reimbursement process.
  • Administering visa, work permit and work authorization services.
  • Providing documents needed for payroll process.
  • Leads annual objectives & appraisal process with support of HR.
• Business Administration:
  • Preparing, managing and updating service documentation (B2B contracts, SOWs and/or POs, invoices).
  • Assisting delivery in monthly approval of Consultants Time Sheets.
  • Administration of incoming and internal documentation and performing wide range of clerical duties &slash;filing, scanning and data collection/.
  • Preparing invoices and contracts.
  • Solve outstanding issues with customer.

Our requirements

• At least 3 years of experience on similar position, in an international environment
• University degree (preferred administration)
• Experience in building and sustaining customer relationships or People management is a plus
• Strong interest and understanding of the IT market
• Excellent time management skills and ability to multi-task and prioritize work
• Very good written and verbal communication skills
• Accuracy, ability to analyze and work on numbers
• Talent to be resourceful and proactive in dealing with issues that may rise
• Communication and presentation skills
• High business awareness
• Very good knowledge of MS Office
• Being part of a team in the company that is providing exceptional IT outsourcing services for the biggest, international customers with recognizable worldwide brands
• Having a real impact on the Business Unit results
• Close cooperation with the company’s management, flat organizational structure
• International environment and cooperation with HR, Recruitment, Finance and Administration teams
• Opportunity to work in various projects across 4 countries where we operate
• Regular evaluation of your development
• The transparent recruitment process with clear feedback
• Agile spirit and transparent teams
• Fast career development (promotion on results and competencies) and job rotation program (you can develop your career in other First Digital Group departments)
• Professionalism: work for one of the first IT companies implementing the research of Candidate Experience

Apply by sending your CV and a covering letter at [e-mail] quoting SDC2021

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