Senior Technical Business Analyst – Operations & Monitoring

Webellian Sp. z o.o.; Warszawa; Hybrid; PLN 80,000 - 110,000; Full time

Job summary

A digital transformation and IT consulting company in Warsaw is seeking a Senior Technical Business Analyst to monitor and improve operational efficiency of business applications. This role involves functional analysis, troubleshooting, and collaboration with technical teams. Ideal candidates will have 3-6 years of relevant experience, strong analytical skills, and fluency in English. The position offers a hybrid work model and competitive benefits.

Benefits

Private medical care

Group insurance

Multi-sport card

English classes

On-site games (Pinball, PlayStation)

Qualifications

• 3-6 years of experience in functional analysis and operational support.
• Strong experience in troubleshooting, log analysis, and root cause analysis.
• Ability to monitor applications and workflows effectively.
• Experience in designing, executing, and maintaining test cases.

Responsibilities

• Monitor applications and business processes to detect and resolve operational issues.
• Perform functional troubleshooting and log analysis to identify and diagnose problems.
• Conduct root cause analysis and provide actionable recommendations.
• Collaborate with technical teams to resolve incidents efficiently.

Skills

Troubleshooting

Log analysis

Root cause analysis

Analytical skills

Attention to detail

Collaboration

Problem-solving

English Fluency

Tools

Windows

Job description

Senior Technical Business Analyst – Operations & Monitoring

Warszawa, Warsaw, Masovian Voivodeship, Polska

Technologies we use

Operating system

• Windows

About the project

The Senior Functional Analyst (RUN L2) will be responsible for operational support, monitoring, and troubleshooting of business applications. The role focuses on analyzing functional issues, performing root cause analysis (RCA), monitoring system behavior, and ensuring smooth end-to-end business processes. The analyst will collaborate with technical teams and business stakeholders to resolve issues and improve operational efficiency.

Your responsibilities

• Monitor applications and business processes to detect and resolve operational issues.
• Perform functional troubleshooting and log analysis to identify and diagnose problems.
• Conduct root cause analysis (RCA) and provide actionable recommendations for issue prevention.
• Analyze end-to-end journeys to identify gaps, bottlenecks, or recurring issues.
• Develop, execute, and maintain test cases for operational and functional validations.
• Collaborate with technical teams, developers, and business users to resolve incidents efficiently.
• Document issues, resolutions, and improvements to maintain a knowledge base and operational standards.
• Support continuous improvement initiatives to enhance monitoring and functional processes.

Our requirements

• 3-6 years of experience in functional analysis and operational support (RUN L2 or similar).
• Strong experience in troubleshooting, log analysis, and root cause analysis (RCA).
• Ability to monitor applications, workflows, and business journeys effectively.
• Experience in designing, executing, and maintaining test cases for functional validation.
• Strong analytical, problem-solving, and organizational skills.
• Ability to collaborate with technical teams and business stakeholders.
• Attention to detail and commitment to operational excellence.
• Fluency in English.

What we offer

• Contract under Polish law: B2B or Umowa o Pracę.
• Benefits such as private medical care, group insurance, Multi‑sport card.
• English classes are available.
• Hybrid work (3 days/week on‑site) in Warsaw (Mokotów).
• Opportunity to work with excellent professionals.
• High standards of work and focus on the quality of code.
• New technologies in use.
• Continuously learning and growth.
• International team.
• Pinball, PlayStation & much more (on‑site).

Recruitment stages

• A quick phone call with our recruiter.
• Online technical interview, testing your skills.
• Face‑to‑face interview with your potential supervisor.
• Feedback.

Webellian Sp. z o. o.

Webellian is a well‑established digital transformation and IT consulting company committed to creating a positive impact for our clients.