Senior Technical 3rd Level Support mwd

Traffective GmbH; Łódź; Hybrid; PLN 169,000 - 254,000; Full time

Job summary

An international digital advertising firm is seeking a Senior Technical 3rd Level Support Specialist in Łódź, Poland. You will be the go-to expert for complex technical challenges, with a focus on customer satisfaction. Ideal candidates have 4–6 years of experience in the digital advertising industry and professional fluency in German. Join a diverse team that values transparency and continuous learning, offering flexible remote work options and generous benefits.

Benefits

28 days holiday plus Christmas and New Year’s Eve

Annual birthday gift

Two annual events for all employees

Travel to Munich with full reimbursement

Qualifications

• 4–6 years of experience in the digital advertising industry is mandatory.
• Professional fluency in German is required.
• Ability to explain complex issues clearly.

Responsibilities

• Support customers via JIRA-Ticket System.
• Answer customers’ requests and solve problems.
• Assist publishing clients with technical onboarding.

Skills

Experience in digital advertising industry

Fluency in German

Excellent communication skills

Experience with customer support systems

Strong sense of responsibility

Hands-on approach

Passion for technology

Tools

JIRA

Confluence

Job description

🚀 Great to see you’re interested in Traffective!

Your Tasks

Your role – the expert behind seamless client support

As a Senior Technical 3rd Level Support Specialist, you are the ultimate problem solver for complex technical challenges and the trusted expert for our publishing partners. You take ownership of issues, provide top-level solutions, and ensure an exceptional customer experience through your deep technical expertise and proactive mindset.

• Support customers via JIRA-Ticket System with a strong emphasis on understanding their needs
• Answer customers’ requests directly and help to solve problems - e. g. product questions, production issues, and configuration requests, including more technical tasks - being tech-savvy is a must.
• Assist our publishing clients with time-critical technical onboarding / integrations of advertising setup on websites and in apps
• Identify recurring patterns, problems, or new types of issues (even without existing documentation) and take proactive action to solve them
• Provide technical solutions. You’re the go‑to expert at the highest level of escalation within support and the ultimate tech pro here
• Receive and transfer feedback about issues, requests, and ideas for improvementsto our Dev/Product and Key Account Management Teams.
• Ensure the customers’ satisfaction with our support
• Effectively translate customer needs/issues into solutions and consultations

As the go‑to person for all technical escalations, you make the difference between problems and solutions.

Your Skills

• 4–6 years of professional experience in the digital advertising industry – this is a key requirement
• Professional fluency in German - mandatory
• Excellent communication skills, with the ability to explain complex issues in a clear and simple way
• Proven experience with customer support and ticket systems (e. g. Atlassian products such as JIRA, Confluence)
• A strong sense of responsibility
• A hands‑on approach and a can‑do attitude
• A genuine passion for technology

What We Offer

What you get from us – in real terms

• Work from the office or remotely. You’re part of the team, no matter where you are.
• Direct access to decision-makers. You’ll work with people who actually make decisions – without endless loops or unclear responsibilities. We’re moving fast!
• Transparency in project work. Open boards, regular syncs, structured reviews – you always see what’s happening
• Clear roles and processes. Everyone knows where to step in – No artificial hurdles or demarcation games.
• A solid tech setup. Clean interfaces, good documentation, pragmatic development

And on top of that:

• 28 days holiday plus Christmas and New Year’s Eve
• An annual birthday gift for everybody
• Two great annual events for all employees
• Four annual trips to Munich with full travel and hotel reimbursement

What Happens After You Apply

It’s important to us that both sides get a clear picture of each other. Our process has four steps:

• Video Call (approx. 30 minutes): → A short get‑to‑know with HR to align on your motivation, expectations, and general conditions.
• Video Call (50–60 minutes): → A professional exchange with your future lead – focusing on working style, mindset, and communication.
• Case Study and Personality Test: → On‑site or remote (for candidates abroad) – includes a realistic case from daily work, e. g. : Adaptation and troubleshooting of the production display configuration of websites according to customer requirements. As well as communication (via ticket) with the customer (example: consultation on desired adaptations).
• Final Talk: → Review of your results and final contract discussion.

After each step, you’ll receive honest, straightforward feedback. We keep the process lean and reliable.

About Us

Right in the center of Munich, above Kunstlabor 2 at Stiglmaierplatz, you’ll find Traffective . Since 2009, we’ve been a diverse international team of 40 people shaping the media landscape. Our mission? To empower publishers, journalists, and bloggers with innovative solutions so they can stay financially independent – supporting diversity and freedom of expression.

Team spirit, transparency, honest and clear feedback defines our culture. Flat hierarchies, direct communication, and a mindset of continuous learning set us apart. Our proprietary monetization platform, we combine cutting‑edge technology with outstanding customer service – creating real value for publishers and advertisers alike.

Sustainability is more than a buzzword for us. Beyond our core work, we support local social projects – because we believe business and responsibility should go hand in hand.

Sounds like the right place for you?

Then join our team and bring your ideas to life! Send us your resume and cover letter right here – we’re excited to get to know you!