Senior Services Engagement Director – CX & AI (Remote EU)

8355 Poland - Genesys Telecommunications Laboratories Sp. z.o.o.; Warszawa; On-site; PLN 420,000 - 640,000; Full time

Benefits offered by this job

Flexible work culture

Job summary

Genesys Telecommunications Laboratories Sp. z.o.o. in Poland seeks a Services Engagement Director to drive services sales and customer success across Poland and ECSEI. This high-impact role blends strategic account leadership with hands-on deal shaping.

You will partner with Product Sales, Pre-sales and CS teams, influence C-suite stakeholders, and manage complex engagements, while nurturing long-term relationships and ensuring value delivery.

Qualifications

• Fluent in English and Polish.
• 5–7+ years of consultative or high-touch IT/Tech SaaS sales experience.
• Willingness to travel up to 40%.

Responsibilities

• Lead consultative sales engagements to understand customer challenges and deliver value-driven solutions.
• Develop and manage a strong pipeline of services opportunities to meet bookings and profitability targets.
• Drive end-to-end bid processes for large, complex deals from engagement to contract signing.
• Collaborate with cross-functional teams to align on customer strategy across the lifecycle.
• Build trusted advisor relationships with executive sponsors and senior stakeholders.
• Forecast and manage pipelines using CRM tools and stay current on market trends.

Skills

Consultative selling

C-level engagement

Relationship building

Sales pipeline management

Communication skills

Negotiation

Public speaking

AI awareness

Job description

Genesys Telecommunications Laboratories Sp. z.o.o. in Poland seeks a Services Engagement Director to drive services sales and customer success across Poland and ECSEI. This high-impact role blends strategic account leadership with hands-on deal shaping.

You will partner with Product Sales, Pre-sales and CS teams, influence C-suite stakeholders, and manage complex engagements, while nurturing long-term relationships and ensuring value delivery.