Senior Project Manager

Syncron AB; Poland; Hybrid; USD 50,000 - 80,000; Full time

Job summary

A leading SaaS company, Syncron AB, seeks a Senior Project Manager to drive implementation projects for global customers in the manufacturing sector. The ideal candidate will manage comprehensive project lifecycles, focusing on service lifecycle management solutions while enhancing customer success and satisfaction. Strong leadership and extensive project management experience are essential for this role.

Benefits

Flexible working hours

Mentorship programs

Continuous learning opportunities

Qualifications

• Experienced in managing software implementation projects.
• At least 10 years in project management, with 5 years in similar roles.
• Fluent in business English.

Responsibilities

• Manage project scope, timeline, and commercials for 6-12 month projects.
• Coordinate project teams and coach them in standardized methodologies.
• Identify and mitigate project risks effectively.

Skills

Project Management

Risk Management

SaaS Solutions Implementation

Cross-cultural Team Leadership

Customer Relationship Management

Education

University degree in Industrial Management, Economics, or Engineering

Job description

Syncron AB is a Swedish software company that provides solutions tailored to the aftermarket and service business. With over 20 years in business, we continue to rapidly grow and outshine in the aftermarket and service solutions marketu00A0being one of the fastest growing SaaS companiesu00A0in Sweden. Putting customer success at the heart of our operations and realizing compelling ROI for our manufacturing clients consistently are the reasons for our customer retention rates being world-class.u00A0u00A0

Today, Syncron empowers leading manufacturers and distributors to capitalize on the world's new service economy. We improve aftermarket business profitability, optimize working capital, increase customer loyalty and experience, and enable our customeru2019s ability to transition successfully to future service-driven business models. With industry leading investments in AI and ML, Syncron offers the first, innovative, customer-endorsed, and complete end-to-end intelligent Service Lifecycle Management (SLM) solution portfolio. Syncronu2019s offer encompasses leadership solutions such as: parts inventory, parts and service contract price, warranty, field service management. Delivered on Syncronu2019s Connected Service Experience (CSX) cloud platform, our solutions run on one common platform stack that enables the combination of different solution capabilities as solve complex business processes u2013 a unique position for Syncron.u00A0u00A0

With this we are winning the hearts and the minds of world-leading organizations, such as companies like JCB, Atlas Copco, CNHi, Kubota, Caterpillar, Claas, Daimler, Ford, Renault and Nissan. Our ability to act local but cover global demands of our prospects and clients make us be relevant for leading enterprises looking for long-term partnerships around the world. As such we won the hearts and the minds of over 200 enterprises around the world to transform their business processes with Syncron.

About the positionu00A0

We are looking for an ambitious u200BSenior Project Manageru200B to join our fast-growing Customer Excellence / Expert Services team. You u2013 together with your global project team u2013 will lead our enterprise customers on their agenda to transform their service and after-sales business into a competitive differentiator.u00A0Syncron is a leading solution provider for strategic service lifecycle management. Our Connected Service Experience (CSX) platform offers domain-fit solutions foru00A0

• Supply Chain optimizationu00A0
• Pricing strategyu00A0u00A0
• Service Lifecycle Management (e.g., warranty management, field service management, service parts (master data/order/RMA/catalogue) management, knowledge management).u00A0

Our customers are market-leading multinational companies in the manufacturing and distribution industries such as Caterpillar, Nissan, Ford, Harley Davidson, JCB, BAE, Volvo, Scania, Atlas Copco, Sandvik, Alfa Laval, and Hitachi. Our solutions are all provided as a SaaS model, and we have active users in more than 90 countries around the world. Syncron has a global presence with offices in Sweden, US, UK, Germany, France, Italy, Japan, Poland, and India. Group headquarters are in Stockholm, Sweden.u00A0

You will govern the implementation programs and projects with our cloud-based project management tools. During the ramp-up period you will get familiar with Syncronu2019s processes and products by utilizing our eLearning platform. Your personal mentor and the PMO peer group will support you to quickly learn what you need. Our career framework offers guidance, whereas you have strong impact on proactively designing your personal development.u00A0

What you would dou00A0

You are in the first line to ensure Syncron customers experience a successful implementation, byu00A0

Managing project scope, timeline, risks, and commercials (contract, budget, percentage of completion, change requests, etc.) of typically 6-12 month projects with a budget of up to 2,000,000 USD.u00A0

• Partner up with the customer project manager in actively driving implementation projects to success, starting with an on-point definition and management of project goals and success criteria.u00A0
• Coordinate project teams with customer and Syncron team members from different locations around the globe and coach them to follow out Syncronu2019s standardized methodology.u00A0
• Identify and actively mitigate project risks together with the project Solution Architect and Technical Lead.u00A0
• Drive the project team to progress u2013 leveraging end-to-end customer business process thinking rather than system capabilities and always keeping the project objectives and contractual conditions in mind.u00A0
• Cooperate with the customer project manager throughout the project to achieve the project goals (scope, budget, quality), and escalate upcoming issues and deviations appropriately to steerco or other escalation levels.u00A0

About Syncron

Syncron AB is a Swedish software company that provides solutions tailored to the aftermarket and service business. With over 20 years in business, we continue to rapidly grow and outshine in the aftermarket and service solutions marketu00A0being one of the fastest growing SaaS companiesu00A0in Sweden. Putting customer success at the heart of our operations and realizing compelling ROI for our manufacturing clients consistently are the reasons for our customer retention rates being world-class.u00A0u00A0

Today, Syncron empowers leading manufacturers and distributors to capitalize on the world's new service economy. We improve aftermarket business profitability, optimize working capital, increase customer loyalty and experience, and enable our customeru2019s ability to transition successfully to future service-driven business models. With industry leading investments in AI and ML, Syncron offers the first, innovative, customer-endorsed, and complete end-to-end intelligent Service Lifecycle Management (SLM) solution portfolio. Syncronu2019s offer encompasses leadership solutions such as: parts inventory, parts and service contract price, warranty, field service management. Delivered on Syncronu2019s Connected Service Experience (CSX) cloud platform, our solutions run on one common platform stack that enables the combination of different solution capabilities as solve complex business processes u2013 a unique position for Syncron.u00A0u00A0

With this we are winning the hearts and the minds of world-leading organizations, such as companies like JCB, Atlas Copco, CNHi, Kubota, Caterpillar, Claas, Daimler, Ford, Renault and Nissan. Our ability to act local but cover global demands of our prospects and clients make us be relevant for leading enterprises looking for long-term partnerships around the world. As such we won the hearts and the minds of over 200 enterprises around the world to transform their business processes with Syncron.

About the positionu00A0

We are looking for an ambitious u200BSenior Project Manageru200B to join our fast-growing Customer Excellence / Expert Services team. You u2013 together with your global project team u2013 will lead our enterprise customers on their agenda to transform their service and after-sales business into a competitive differentiator.u00A0Syncron is a leading solution provider for strategic service lifecycle management. Our Connected Service Experience (CSX) platform offers domain-fit solutions foru00A0

• Supply Chain optimizationu00A0
• Pricing strategyu00A0u00A0
• Service Lifecycle Management (e.g., warranty management, field service management, service parts (master data/order/RMA/catalogue) management, knowledge management).u00A0

Our customers are market-leading multinational companies in the manufacturing and distribution industries such as Caterpillar, Nissan, Ford, Harley Davidson, JCB, BAE, Volvo, Scania, Atlas Copco, Sandvik, Alfa Laval, and Hitachi. Our solutions are all provided as a SaaS model, and we have active users in more than 90 countries around the world. Syncron has a global presence with offices in Sweden, US, UK, Germany, France, Italy, Japan, Poland, and India. Group headquarters are in Stockholm, Sweden.u00A0

You will govern the implementation programs and projects with our cloud-based project management tools. During the ramp-up period you will get familiar with Syncronu2019s processes and products by utilizing our eLearning platform. Your personal mentor and the PMO peer group will support you to quickly learn what you need. Our career framework offers guidance, whereas you have strong impact on proactively designing your personal development.u00A0

What you would dou00A0

You are in the first line to ensure Syncron customers experience a successful implementation, byu00A0

Managing project scope, timeline, risks, and commercials (contract, budget, percentage of completion, change requests, etc.) of typically 6-12 month projects with a budget of up to 2,000,000 USD.u00A0

• Partner up with the customer project manager in actively driving implementation projects to success, starting with an on-point definition and management of project goals and success criteria.u00A0
• Coordinate project teams with customer and Syncron team members from different locations around the globe and coach them to follow out Syncronu2019s standardized methodology.u00A0
• Identify and actively mitigate project risks together with the project Solution Architect and Technical Lead.u00A0
• Drive the project team to progress u2013 leveraging end-to-end customer business process thinking rather than system capabilities and always keeping the project objectives and contractual conditions in mind.u00A0
• Cooperate with the customer project manager throughout the project to achieve the project goals (scope, budget, quality), and escalate upcoming issues and deviations appropriately to steerco or other escalation levels.u00A0

Managing the change and leading the communication with the customer to address typical implementation challenges as a team u2013 being well aware of the importance of joint team building with the customeru2019s project teamu00A0

• Guide the project steering committee and other stakeholders through the implementation project.u00A0
• Engage with customer and Syncron executive sponsors with confidence, discussing customer requests in a balanced way and communicating consistently (in a crisp, on-point and relevant manner), with the ability to explain complex technical concepts to non-technical stakeholders.u00A0
• Collaborate with Syncron Customer Success Managers and Product Management team to drive customer satisfaction and value to the next level.u00A0

Actively supporting the sales organization to pitch implementation proposals to customers and prospects, and preparing and reviewing project scope definitions, effort and budget estimates, and risk assessments u2013 internally and with customersu00A0
Taking over business responsibility for assigned projectsu00A0

• Follow a KPI-based project status and health assessment approach to report and govern project health to the customer as well as to Syncron-internal stakeholders.u00A0
• Compose the project team capacity plan and, in alignment with the delivery manager, making sure that the project team is set up for success.u00A0
• Process month-end closing activities (approve project times and invoices, project completion & ETC assessment, revenue recognition and forecast, u2026).u00A0

Who you areu00A0

You can develop and maintain strong relationships to international project teams and senior executives. Youu00A0

• Have completed university with a qualified degree, for example in Industrial Management, Economics, Engineering.u00A0
• Worked a minimum of 10 years implementing standard software, of which no less than 5 years you managed projects of a similar size.u00A0
• Take accountability for customer needs and aim to deliver best results for your clients, which can also mean to the customer to adopt best practices and implement change.u00A0
• Have a structured work approach and drive project progress through your project plan.u00A0
• Always see the possibilities and accept challenges to grow your project teamu2019s horizon.u00A0
• Embrace the challenge to form a team from different cultures and across time zones.u00A0
• Enjoy communicating in a group and lead through meetings to achieve set objectives.u00A0
• Fluently communicate in business English orally and in writing.u00A0
• Are happy to travel the world to occasionally spend time directly with your clients.u00A0

The icing on the cakeu00A0

You can bring your application to the top of our list, by havingu00A0

• Experience building business solutions based on standard softwareu00A0
• Experience in implementing SaaS solutionsu00A0
• Strong experience in after-sales domainu00A0

Who you joinu00A0

As a member of Syncron, youu2019ll be part of an inclusive and diverse workplace, where we want you to be yourself. Our truly global team is committed to supporting one another from locations all over the globe; be it Tokyo, Hyderabad and Bangalore, Chicago, Tampa and Atlanta, or Stockholm, Munich and Warsaw. Along with continuous learning, youu2019ll have the chance to work and interact with innovative people from different cultures. We gain passion from our team spirit whether itu2019s during a typical Swedish Fika (a tradition we took over from our headquarters), virtual coffee breaks, vivid workshop discussions and impulses, or our fun team events. This is how we stay innovative!u00A0

To support our societies on their way to a sustainable future, at Syncron we are creating a new world for manufacturers by helping them leverage state of the art technology towards extended product lifespan and repairability in a future of Product as a Service. From industry leading investments in research and development, to providing the fastest time-to-value, Syncronu2019s award-winning, cloud-based service parts inventory, price and uptime management solutions are designed to continually exceed customer expectations. Top brands from around the world trust Syncron to transform their after-sales service operations into competitive differentiators. For more information, visit syncron.com.u00A0

Interested?u00A0

We canu2019t wait to check out your CV as soon as possible. If you have any questions donu2019t hesitate to contact our Talent Acquisition team.u00A0

#LI-SYNCRON
#LI-REMOTE
#LI-HYBRID

About the company

Syncron empowers the world’s leading manufacturers to maximize product uptime and deliver exceptional after-market service experiences, while driving significant revenue and profit improvements. From industry-leading investments in research and development, to providing the fastest time-to-value, Syncron’s award-winning service parts inventory, price and uptime management solutions are designed to continually exceed customer expectations. Top brands from around the world trust Syncron, the largest privately-owned global provider of cloud-based after-market service solutions, to transform their service operations into competitive differentiators. For more information, visit syncron.com.

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