Senior Order Management Specialist with French or Spanish

Clariant SE; Łódź; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

A global specialty chemicals company is seeking a Senior Order Management Specialist fluent in French or Spanish to manage the order process and communicate professionally with customers. The ideal candidate holds a Bachelor's degree and has over 3 years in customer service or logistics. This position offers a hybrid work environment along with career development opportunities and various employee benefits.

Benefits

Sport card (Multisport)

Private health care

Additional life insurance

Language courses

Performance-related bonus

Qualifications

• 3+ years of experience in Customer Service Desk or Logistics, Export or Supply Chain.
• Very good command of English is essential.
• Any additional EU language is a plus.

Responsibilities

• Coordinate order management process with a focus on accuracy.
• Communicate with customers regarding inquiries.
• Manage claims through the internal Quality Notification System.
• Support improvement and automation projects.

Skills

Organizational skills

Communication (Verbal/Written)

Problem-solving

Team player

Microsoft Office skills

Fluency in French

Fluency in Spanish

Attention to details

Education

Bachelor's degree in Business, Logistics or relevant field

Tools

SAP SD module

Job description

Senior Order Management Specialist with French or Spanish

Job ID: 40780 | Location: Lodz, Poland, hybrid work

Greater Chemistry – between People and Planet – it is our Purpose which leads company’s Strategy:

• We are shaping the future with our customers.
• We are accelerating innovation.
• We are leading the transition towards sustainability.
• We are building a culture of possibilities.

By joining us, you create an actual impact on sustainability, innovation, relations with the customers and development of your own career.

What will you be doing?

• Coordinate all aspects of the order management process, with a strong focus on ensuring order accuracy.
• Communicate promptly and professionally with both internal and external customers regarding inquiries.
• Coordinate information flow between customers, transport team, warehouse, stakeholders and Sales team.
• Represent Clariant in a professional manner at all times when engaging with customers.
• Assist customers in resolving problems and incidents efficiently.
• Manage claims through the internal Quality Notification System.
• Support and contribute to improvement and automation projects.

What are we looking for?

• Bachelor's degree in Business, Logistics or other relevant field.
• Min 3 years of experience in Customer Service Desk or Logistics, Export or Supply Chain area.
• Strong organizational skills and ability to prioritize tasks in a dynamic environment.
• Very good verbal/written communication skills.
• Ability to be a team player.
• Experience in customer service desk or logistic, export or supply chain area.
• Skilled in Microsoft Office (Word, Excel). Knowledge of SAP SD module would be an advantage.
• Strong problem‑solving approach and troubleshooting skills.
• Time/task management, attention to details, willingness to learn.
• Creativity, open mind, and a sense of humor.
• English – very good command is essential.
• French/ Spanish – fluent or native is a must.
• Any additional EU language – nice to have.

What’s in it for you?

• Possibility to work in a Top Employer 2024 certified company.
• A rewarding challenge to further develop your skills in a professional work environment.
• An opportunity to be a part of the team with great enthusiasm for the business and for delivering top class services.
• Career development within our organization.
• Relocation packages.
• Internal and external trainings.
• Benefits such as sport card (Multisport), private health care, additional life insurance.
• Language courses.
• Performance related yearly bonus.
• Broad range of initiatives provided by Social Team (cultural, sporty, loan found, various contest, occasional bonuses etc.).
• Discount card for the various restaurants.
• Integrational team events.
• Possibility to participate in the charity activities.
• Excellent working conditions in Monopolis complex in Lodz (wheelchair accessible workplace).

Clariant is a Swiss-based global specialty chemicals company, which is concentrated and developed in three business units: Care Chemicals, Catalysts and Adsorbents & Additives. Our purpose as a company is reflected in our tagline “Greater chemistry – between people and planet”, which considers the principles of customer, innovation and people orientation, as well as a focus on creating solutions to foster sustainability in different industries by offering high‑value and high‑performance chemical specialties.

At Clariant, we believe that diversity, equity and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed, respected, supported, and valued. Our diverse workforce allows us to tap into a wealth of perspectives, experiences, and capabilities that drive innovation. We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization, based on objective criteria and regardless of gender, gender identity, race, ethnicity, religion, protected veteran status, age, disability, sexual orientation or other aspects of diversity in accordance with the relevant governing laws. By bringing together talented individuals with diverse backgrounds and viewpoints, we gain the agility to meet the evolving needs of our global customers and communities. Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive.

We at Clariant are aware of our responsibility. Our purpose »Greater chemistry – between people and planet« describes the role we can play in the world if we align our thinking and all future decisions with it.