Senior Medical Services Manager

Novotech; Poland; On-site; PLN 120,000 - 160,000; Full time

Job summary

Novotech is seeking a Senior Medical Services Manager to lead high-level medical monitoring tasks, including global/program oversight. The role includes mentoring a small team of medical monitors and contributing to SOP development and process improvements.

You will collaborate with Business Development on protocol and project requirements, participate in governance reviews, and ensure data-driven, compliant delivery across projects in a fast-paced environment.

Qualifications

• Requires medical degree and clinical trial experience.
• Excellent command of English (verbal and written).
• Strong analytical and problem solving abilities.
• Ability to mentor and lead a small team of monitors.
• Experience in protocol assessment and study design input.

Responsibilities

• Perform medical monitoring at global/program level.
• Mentor and line-manage assigned medical monitors.
• Coordinate training and SOP development for medical monitoring.
• Liaise with Business Development for medical guidance on protocols.
• Participate in governance reviews and recruitment activities.
• Maintain data-driven, compliant medical monitoring practices.

Skills

Attention to detail

Strong presentation skills

English proficiency

Leadership / mentoring

Problem solving

Customer-service orientation

Education

Medical degree from an accredited international medical school

Tools

Microsoft Office

Job description

The Senior Medical Services Manager will be responsible for performing higher complexity medical monitoring tasks, including those as a global/program medical monitor. The Senior Medical Services Manager may also mentor/line manage a small number of assigned medical monitors. The activities will include coordination and delivery of training, participation in the development and revision of medical monitoring SOPs, contribution to improving the performance of the medical monitoring team and close liaison with Business Development in medical guidance on protocol and project requirements.

Responsibility

• Perform medical monitoring work with a larger portion as a global/program level medical monitor.
• Keep up to date with current and scientific knowledge in the medical field.
• Work closely with business development and other internal stakeholders in critical appraisal of protocols, proposing study designs and endpoint development.
• Regular participation in project proposals/bid defence meetings and client liaison.
• Participate in global/program level governance committee reviews.
• Lead with a data-driven and compliance mindset including detection of trends and outliers, signal detection.
• Provide technical medical support to the team through their own medical knowledge.
• Coordinate, supervise, coach and support assigned medical monitors to improve their service delivery.
• Mentor/line manage assigned medical monitors.
• Participate in the development and revision of medical monitoring SOPs.
• Participate in quality control review and assessment of medical monitoring team performance.
• Update teams' performance progress and any issues arising promptly to management.
• Manage the fast flow of day-to-day operations.
• Actively participate in recruitment and interviews for new hires.

Qualification

• Medical degree from an accredited and internationally recognized Medical School
• Knowledge of drug safety reporting requirements and practice
• Attention to detail, strong initiative, critical thinking skills and follow through are essential for this job.
• Computer literate with good experience in using Microsoft Office (Word, Excel, Power Point)
• Excellent knowledge of English usage (both verbal and written with grammar, punctuation, and language)
• Experience in clinical practice
• Experience in clinical trials and drug development as an investigator or medical expert in the pharmaceutical, Biotechnology and/or CRO industry
• Experience in global medical monitoring and program level medical oversight including review of all or critically relevant data for consistency, coherency, reliability and medical "logic"
• Experience in complex study designs, wide range of therapeutic indications and ability to assess scientific data
• Prior mentoring/line management experience will be well regarded
• Demonstrated ability to deliver work in a fast-paced environment and to independently set priorities and solve problems under tight timelines
• Must have excellent customer-service orientation, high degree of professionalism, and ability to work with limited direction
• Excellent presentation skills
• Strong organization and time management skills
• Ability to engage and build investigator relationships

We are committed to a transparent recruitment process. Where a salary range is not included in this job advertisement, shortlisted candidates will receive the applicable salary range before their first interview, in accordance with applicable local legislation

About Novotech

Novotech is proud to offer a great workplace. We are committed to being an employer of choice and providing an inclusive work environment where everyone is treated fairly and with respect.

Our team members are passionate about what we do, but we understand that work is only one of the things that is important to them. We support our team members with flexible working options, paid parental leave, flexible leave entitlements, wellness programs, and ongoing development opportunities.

We are looking for people who are passionate about clinical research and biotechnology and who want to contribute to the development of new medicines and therapies.

We are committed to creating an inclusive workplace where everyone can bring their authentic selves to work. We welcome applications from people from diverse backgrounds and experiences.

We look forward to hearing from you.