Senior Major Incident Manager | ITIL Expert

MPower Plus; Województwo pomorskie; On-site; PLN 180,000 - 240,000; Full time

Job summary

MPower Plus is seeking an experienced Major Incident Coordinator to lead major incident response, chair MIM calls, and coordinate cross-functional teams across towers. You will manage escalations with the Service Desk and ensure effective communication with stakeholders.

Ideal candidates have 6+ years in incident management, strong ITIL knowledge, and capability to handle complex incidents; knowledge of Change/Release is a plus; ITIL Foundation preferred.

Qualifications

• 6+ years of experience in Incident Management or Major Incident Management.
• Strong knowledge of ITIL Incident Management and Major Incident Management processes.
• Proven experience as a Major Incident Coordinator with hands‑on experience chairing MIM calls.
• Experience managing complex cross‑functional and cross‑tower incidents.
• Good understanding of Service Desk operations and escalation management.
• Strong stakeholder management and communication skills.
• Knowledge of Problem Management, Change Management, or Release Management is an advantage.
• ITIL Foundation certification is preferred.

Skills

Incident management

Major incident

ITIL knowledge

Coordination

Stakeholder management

Cross-functional teamwork

Communication skills

Education

ITIL Foundation certification

Job description

MPower Plus is seeking an experienced Major Incident Coordinator to lead major incident response, chair MIM calls, and coordinate cross-functional teams across towers. You will manage escalations with the Service Desk and ensure effective communication with stakeholders.

Ideal candidates have 6+ years in incident management, strong ITIL knowledge, and capability to handle complex incidents; knowledge of Change/Release is a plus; ITIL Foundation preferred.