Senior Linux Security Support Engineer: Remote & AI-Triage

TuxCare Inc.; Warszawa; À distance; PLN 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Fully remote work

Paid vacation (24 days)

National holidays (10 days)

Unlimited sick leave

Private medical insurance

Co-working reimbursement

Gym/sports reimbursement

Education budget

Innovation patent reward

Résumé du poste

TuxCare Inc. is seeking a Senior Support Engineer to join KernelCare's expert team. You will triage Linux production cases, investigate CVEs, maintain Zendesk/Jira workflows, and build AI-powered tools to automate support tasks.

Remote work with flexible hours and a focus on security and enterprise Linux environments. Must have 5+ years in Linux in production or L3 support, strong Python, and experience with live patching, RPM/DPKG, and cloud ticketing systems.

Qualifications

• 5+ years of hands-on Linux in production or L3 support.
• Strong knowledge of RPM/DNF, APT/DPKG, and kernel packages.
• Experience investigating CVEs and advisories with patch status.
• Strong Python development for API integrations.
• Experience building or maintaining LL M-based agents and automated workflows.
• Experience with Zendesk/Jira Service Management and SLAs.
• Excellent written English communication.

Responsabilités

• Triage incoming TuxCare cases and route to dev teams.
• Answer CVE questions for ELS OS and AlmaLinux ESU with patch status.
• Support ELS for languages (PHP, Python, Java/Spring, Node.js) version checks.
• Debug the KernelCare agent and ePortal on the customer side.
• Own Zendesk, triggers, macros, SLA policies, and Jira/Slack bridges.
• Build and run AI triage agent and support tools via Zendesk/Jira/Slack.
• Maintain release and support scripts with dev teams.
• Lead the support side during big CVE events.
• Write runbooks and maintain knowledge base.
• On-call for Sev 1 24/7 contract obligation.

Connaissances

Linux production experience

Linux distros knowledge

CVE analysis

Python development

LLM automation

Zendesk/Jira

English proficiency

Outils

Zendesk API

Jira API

REST APIs

Description du poste

TuxCare Inc. is seeking a Senior Support Engineer to join KernelCare's expert team. You will triage Linux production cases, investigate CVEs, maintain Zendesk/Jira workflows, and build AI-powered tools to automate support tasks.

Remote work with flexible hours and a focus on security and enterprise Linux environments. Must have 5+ years in Linux in production or L3 support, strong Python, and experience with live patching, RPM/DPKG, and cloud ticketing systems.