Senior AI Support Specialist — Remote & Flexible Hours

Palta; Polska; Remote; PLN 120,000 - 180,000; Full time

Job summary

A consumer digital product company is seeking a Senior Customer Support Specialist to enhance the support experience and refine AI-assisted workflows. This role involves managing complex user cases and collaborating with various teams. Ideal candidates should have over 3 years of customer support experience, particularly with digital products and AI tools, and enjoy remote flexibility with a supportive team.

Benefits

21 days of vacation

Flexible PTO

Supportive team environment

Qualifications

• 3+ years in customer support for consumer digital products.
• Readiness to work independently and prioritize tasks.
• Ability to remain calm in high-volume or escalated situations.

Responsibilities

• Handle complex or sensitive user cases with clarity and ownership.
• Analyze ticket patterns and propose process improvements.
• Collaborate with Product, Growth, and Engineering teams.

Skills

Customer support experience

Analytical skills

Experience with helpdesk platforms

Familiarity with AI-powered support tools

Python basics

Tools

Zendesk

Intercom

Job description

A consumer digital product company is seeking a Senior Customer Support Specialist to enhance the support experience and refine AI-assisted workflows. This role involves managing complex user cases and collaborating with various teams. Ideal candidates should have over 3 years of customer support experience, particularly with digital products and AI tools, and enjoy remote flexibility with a supportive team.