Senior Adoption & Engagement Lead – LLM Productivity Tool

HSBC Service Delivery (Polska) Sp. z o.o.; Kraków; On-site; PLN 100,000 - 120,000; Full time

Job summary

A global financial services organization is seeking a Senior Adoption and Engagement Analyst in Kraków. The role includes enhancing user onboarding for an LLM-based productivity tool, driving user engagement, and supporting product improvements. Candidates should possess strong project management skills and experience engaging with diverse teams. This offers a great opportunity for those interested in applying knowledge of emerging AI technologies.

Benefits

Annual performance-based bonus

Private medical care

Life insurance

Multisport card

Remote work opportunities

Flexible working time

Qualifications

• Experience in large projects with customer success role.
• Extroverted personality, comfortable with diverse stakeholders.
• Ability to manage multiple onboarding projects.

Responsibilities

• Support onboarding process for effective user setup.
• Drive adoption through user onboarding and training.
• Document and synthesize user feedback for product improvement.
• Serve as first line response for support tickets.

Skills

Project management skills

Cross-cultural team interaction

Knowledge of AI technologies

Strong communication skills

Organization and multi-tasking

Proactive attitude

Tools

JIRA

Job description

A global financial services organization is seeking a Senior Adoption and Engagement Analyst in Kraków. The role includes enhancing user onboarding for an LLM-based productivity tool, driving user engagement, and supporting product improvements. Candidates should possess strong project management skills and experience engaging with diverse teams. This offers a great opportunity for those interested in applying knowledge of emerging AI technologies.