Senior 3rd Level Tech Support - Remote/Hybrid

Traffective GmbH; Łódź; Hybrid; PLN 169,000 - 254,000; Full time

Job summary

An international digital advertising firm is seeking a Senior Technical 3rd Level Support Specialist in Łódź, Poland. You will be the go-to expert for complex technical challenges, with a focus on customer satisfaction. Ideal candidates have 4–6 years of experience in the digital advertising industry and professional fluency in German. Join a diverse team that values transparency and continuous learning, offering flexible remote work options and generous benefits.

Benefits

28 days holiday plus Christmas and New Year’s Eve

Annual birthday gift

Two annual events for all employees

Travel to Munich with full reimbursement

Qualifications

• 4–6 years of experience in the digital advertising industry is mandatory.
• Professional fluency in German is required.
• Ability to explain complex issues clearly.

Responsibilities

• Support customers via JIRA-Ticket System.
• Answer customers’ requests and solve problems.
• Assist publishing clients with technical onboarding.

Skills

Experience in digital advertising industry

Fluency in German

Excellent communication skills

Experience with customer support systems

Strong sense of responsibility

Hands-on approach

Passion for technology

Tools

JIRA

Confluence

Job description

An international digital advertising firm is seeking a Senior Technical 3rd Level Support Specialist in Łódź, Poland. You will be the go-to expert for complex technical challenges, with a focus on customer satisfaction. Ideal candidates have 4–6 years of experience in the digital advertising industry and professional fluency in German. Join a diverse team that values transparency and continuous learning, offering flexible remote work options and generous benefits.