SAP BASIS & Cross Application Specialist | Managed Services Operations

PwC; Lublin; Hybrid; PLN 180,000 - 240,000; Full time

Job summary

A leading consulting firm in Poland is seeking a SAP Solution & Basis Specialist to support authorization management and ensure secure SAP environments. The role includes troubleshooting issues, developing security policies, and providing support to clients. The ideal candidate will have a Bachelor's degree, strong SAP Basis knowledge, and excellent communication skills. The position offers a flexible hybrid work model and a comprehensive benefits package.

Benefits

Hybrid working model

Medical care package

Individual benefits package

3 paid hours for volunteering

Birthday Day off

Qualifications

• Strong knowledge of SAP Basis and BC-SEC modules.
• Ability to develop and implement SAP security policies.
• Expertise in troubleshooting authorization issues.

Responsibilities

• Support authorization management and configure user roles.
• Troubleshoot authorization issues and conduct security audits.
• Collaborate with IT teams to resolve support tickets.

Skills

SAP Basis knowledge

Authorization management

Troubleshooting skills

Communication skills

Analytical skills

Education

Bachelor’s degree in IT or related field

Tools

SAP GRC

Ticket management systems

Job description

Job Description & Summary

Our Application Evolution Services team is a part of PwC Poland. Our work requires constant monitoring of the operation of applications and real‑time response. We also improve existing products and introduce new functionalities, so that applications can advance in parallel with our clients’ growth. We repair, keep our fingers on the pulse, create CR, document, and sometimes teach our clients’ employees. The better we work, the less you notice us. Plus, we simply love what we do. We deploy the most innovative Customer Experience solutions for our clients.

SAP Solution & Basis Specialist

• Support authorization management activities, including configuring user roles and profiles to ensure secure and compliant SAP environments.
• Develop and enforce security policies, regularly updating authorization structures to prevent unauthorized access and protect data integrity.
• Work with SAP teams to integrate security measures across applications, troubleshoot authorization issues, and conduct regular security audits.
• Provide 2nd and 3rd Line Support to address and resolve tickets related to basis and authorization modules and customer‑specific solutions.
• Conduct detailed problem analysis to diagnose issues thoroughly, understand root causes, and configure SAP systems to develop effective solutions.
• Design and enhance SAP security roles to meet business requirements.
• GRC System administration.
• Collaborate with 1st‑Level support and other IT teams to ensure timely resolution of issues.
• Foster strong relationships with clients by addressing support topics promptly and effectively.
• Regularly analyze and report on ticket trends in the designated area to identify recurring issues and potential improvements.
• Lead and execute minor projects and system changes tailored to meet specific customer needs and requirements.
• Maintain comprehensive documentation of support issues, solutions, and project changes to ensure transparency and knowledge sharing.

Apply if you have:

• Bachelor’s degree in Information Technology, Business Administration, or related field.
• Strong knowledge of SAP Basis and BC-SEC modules, including experience with user role and profile configuration, and authorization object management.
• Expertise in developing and implementing SAP security policies and procedures, with a focus on compliance and risk mitigation.
• Ability to troubleshoot and resolve authorization issues efficiently, ensuring minimal disruption to SAP operations.
• Excellent communication skills to work effectively with cross‑functional teams and to conduct user training sessions on SAP security practices.
• Capacity to perform security audits, analyze authorization structures, and recommend improvements to safeguard the SAP landscape.
• Expertise in troubleshooting system issues and providing user training to enhance SAP adoption.
• Strong analytical skills to diagnose issues and develop effective solutions for complex problems.
• Ability to maintain and enhance customer relationships through effective communication and support.
• Familiarity with ticket management systems to track and manage support requests efficiently.
• Understanding of project management principles to successfully manage small‑scale projects and changes.
• Excellent communication skills to interact with team members and clients, both verbally and in writing.
• Willingness to stay updated with the latest SAP developments and adapt to new tools and technologies.
• Ability to work independently and manage multiple priorities.
• SAP certifications in relevant modules (preferred).
• Understanding of ITIL principles and the overall managed service process.
• Very good command of English, both spoken and written. Knowledge of German will be an additional advantage.

Nice to have

• SAP certifications.
• German language skills.

By joining us you gain:

• Work flexibility – hybrid working model, flexible start of the day, workation, sabbatical leave.
• Development and upskilling – our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops and conversations with native speaker.
• Medical and wellbeing program – medical care package, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling.
• Possibility to create your individual benefits package (e.g., lunch pass, concierge, veterinary package for a pet, massages) and access to a cafeteria – vouchers, discounts on IT equipment and car purchase.
• 3 paid hours for volunteering per month.
• Additional paid Birthday Day off.
• And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.

Recruitment process

• CV verification.
• Screening phone call.
• Interview I.
• Interview II.
• Offer.

If you are interested in this position, please send us your CV in English.

If you have additional questions, please contact us: [e-mail]

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