Salesforce Business Analyst (f/m/x)

Sii Poland; Kraków; On-site; PLN 150,000 - 190,000; Full time

Benefits offered by this job

Great Place to Work

Centre of internal trainings

Profit sharing

Regular integration events and trips

Comfortable and well-equipped offices

Medical care

Job summary

Sii Poland seeks a Product Owner/Manager to drive Salesforce-based product initiatives across our international operations.

You’ll work closely with business stakeholders, translate complex needs into practical solutions, and shape the product vision from strategy to backlog execution.

Qualifications

• Minimum 4 years in Product Owner/PM/BA role with business focus.
• Hands-on experience with Salesforce Service Cloud.
• Proven backlog management and multi-stakeholder collaboration.
• Experience facilitating workshops and gathering requirements.

Responsibilities

• Own development and continual improvement of Salesforce-based products, especially Service Cloud.
• Manage product backlog and define priorities with business stakeholders.
• Contribute to product vision, roadmap and long-term strategy.
• Translate user needs into business and functional requirements.

Skills

Product owner

Stakeholder collaboration

Agile methodologies

English communication

Polish communication

Backlog management

Tools

Salesforce Service Cloud

SOQL

Job description

We are looking for a professional who can combine Salesforce platform expertise with a strong product and business mindset. In this role, you will be responsible for developing and enhancing key solutions that support employee, manager, and operational team experiences in an international environment.

The ideal candidate enjoys working closely with business stakeholders, bringing structure to complex processes, prioritizing requirements, and translating user needs into practical solutions. We are looking for someone who can view a product holistically, from strategy and roadmap planning, through backlog management, to delivering improvements and creating a positive user experience.

While Salesforce knowledge is important, this is not a hands-on development or platform administration role. The key focus is on identifying business needs and effectively leveraging Salesforce capabilities to achieve organizational objectives.

Your tasks

• Owning the development and continuous improvement of Salesforce-based products, with a strong focus on Salesforce Service Cloud
• Managing the product backlog and defining priorities in collaboration with business stakeholders
• Contributing to product vision, roadmap planning and long-term development strategy
• Analyzing user needs and translating them into business and functional requirements
• Communicating effectively with stakeholders across different functions and countries
• Monitoring product usage, gathering user feedback and identifying opportunities for improvement
• Coordinating the implementation of new features and supporting change adoption initiatives

Requirements

• Minimum 4 years of experience in a Product Owner, Product Manager, Business Analyst, or Salesforce Consultant role with a strong business focus
• Hands-on experience with Salesforce Service Cloud
• Proven ability to manage backlogs, prioritize requirements, and collaborate with multiple stakeholder groups
• Experience facilitating workshops, gathering requirements, and defining business solutions
• Ability to bridge the gap between business stakeholders and technology teams
• Solid understanding of Agile methodologies and practical experience working with product teams
• Excellent English and Polish communication skills, enabling effective collaboration in an international environment

Nice to have

• Basic knowledge of SOQL and data reading from the database
• Experience with Agile methodologies

Job no. JOB-2HLCK

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.

Benefits For You

• Great Place to Work
• Solid financial situation
• Contracts with the biggest brands
• Centre of internal trainings
• Many experts you can learn from
• Open and accessible management team
• Profit sharing
• Passion Sponsorship program
• Regular integration events and trips
• Comfortable and well-equipped offices
• MySii app
• Medical care