Sales Supervisor Warsaw Outlet

Michael Kors; Piaseczno; On-site; PLN 34,000 - 55,000; Full time

Job summary

Michael Kors in Poland is seeking a dynamic retail professional to join our luxury team. You will drive sales, build lasting client relationships and maintain the brand’s elevated service standards in a fast-paced store environment.

Responsibilities include achieving personal and store goals, coaching colleagues on selling techniques, managing merchandise and stock, and ensuring impeccable visual presentation and customer experience at all times.

Qualifications

• Experience of retail and luxury.
• Charismatic leader who drives and motivates people and develops talent.
• Excellent organizational skills with attention to detail and accuracy.
• Ability to work under pressure in a fast-paced environment.
• Ability to multitask across different tasks.

Responsibilities

• Meet personal and store sales goals.
• Develop sales techniques and coach associates to maximise sales.
• Maintain high levels of customer service and customer satisfaction.
• Collaborate with store manager on risk management, security, cash controls and inventory.
• Assist in training staff on register usage and maintenance.
• Ensure accurate stock, shipping and receiving processes; participate in inventories.
• Maintain visual merchandising standards and brand presentation.

Skills

Retail experience

Leadership

Customer service

Tools

POS system

Inventory management

Job description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

Achieve personal and store sales goals, and to develop lasting client relationships. To provide staff supervision and guidance, complying with all company policies, procedures and directives. To ensure the highest level of customer service standards are maintained at all times.

Major Responsibilities include but are not limited to:

Sales Generation

• Meet personal and store sales goals
• Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
• Utilize elevated levels of sales and service to maximize sales performance
• Demonstrate an in-depth knowledge of the merchandise
• After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction
• Ensure all sales related policies and procedures are maintained
• Maintain a keen interest in the fashion industry and market trends

Customer service

• Support and encourage staff to provide the highest level of customer service
• Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
• Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
• Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise)

Operations

• Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
• Assist in the training of sales staff in all areas of appropriate register usage and maintenance
• Understand and properly execute all management register functions
• Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/ receiving related paperwork
• Participate in inventories

Merchandising/Visual

• Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times
• Assist in the implementation and maintenance of all merchandising/ visual directives
• Ensure deliveries are properly processed in a timely manner
• Identify product concerns in a timely manner
• Communicate inventory needs to support the business goal

Human Resources:

• Ensure image and grooming standards are professional and reflective of the brand image, at all times
• Adhere to work schedule, inclusive of time and attendance
• Support and assist in follow-up for all training programs and seminars

Job Requirements:

• Experience of retail and luxury
• Able to work as a charismatic leader, to drive and motivate people and willingness to develop talent
• Excellent personal organizational skills with attention of detail and accuracy
• Able to work under pressure and to thrive in a fast-paced, challenging environment
• Able to work on different tasks easily - Multi-tasking

The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail].

In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.

Compensation Range:

0.00 - 0.00 PLN