Sales Operations and Effectiveness Manager CEE (f/m/x)

Mars, Incorporated and its Affiliates; Warszawa; Hybrid; PLN 160,000 - 240,000; Full time

Benefits offered by this job

Life insurance

Private medical care

Employee Assistance Program (EAP)

MultiSport card

Subsidized meals

Career development plan

Job summary

Royal Canin in Poland is seeking a Sales Operations & Effectiveness Manager for the CEE region. The role focuses on improving sales performance through data, processes, and technology, with hybrid work (up to 50% remote) across Niepołomice or Warsaw.

You will own Salesforce and drive system enhancements while leading cross-functional initiatives for efficiency and growth. The ideal candidate has strong analytical skills, CRM experience, and excellent stakeholder management, with fluency in

Qualifications

• Degree in Business, Economics, Sales, or a related field.
• Experience in sales operations, sales effectiveness, or commercial excellence.
• Strong analytics to translate data into business insights.
• Hands-on CRM experience with Salesforce or similar systems.

Responsibilities

• Develop and improve sales effectiveness frameworks and standards for the region.
• Optimize call plans, territory coverage, and route planning to boost productivity.
• Monitor performance metrics and identify opportunities for growth.
• Lead adoption of new technologies, automation, and AI-enabled tools.
• Own Salesforce CRM usage and partner with IT for system enhancements.
• Drive cross-functional projects for process optimization and transformation.

Skills

CRM systems

Sales analytics

Sales operations

Stakeholder management

Project management

English proficiency

Education

Bachelor's degree in Business/Economics/Sales

Tools

Salesforce

Job description

Job Description:

Sales Operations and Effectiveness Manager CEE (f/m/x)

Royal Canin, Sales Operations Department

Location: Niepołomice or Warsaw

***Hybrid working model with up to 50% remote work***

Are you passionate about improving sales performance through data, technology, and process excellence? Do you enjoy turning insights into action and helping teams work more effectively? Join us as a Sales Operations & Effectiveness Manager and help shape the tools, processes, and capabilities that drive commercial success across Europe.

What will be your key responsibilities?

• Develop and continuously improve sales effectiveness frameworks, processes, and operating standards across the region.
• Optimize sales call plans, territory coverage, and route planning to maximize field force productivity and return on investment.
• Monitor performance metrics and sales effectiveness indicators, identifying opportunities for improvement and growth.
• Act as the subject matter expert and primary point of contact for sales systems, tools, and operational processes.
• Lead the adoption and implementation of new technologies, automation solutions, and AI-enabled tools to increase efficiency.
• Partner with regional stakeholders, IT teams, and external providers to deliver system enhancements and new capabilities.
• Serve as a key user and business owner for Salesforce CRM and related sales systems, ensuring an excellent user experience and effective system utilization.
• Drive cross-functional projects focused on process optimization, operational excellence, and business transformation.

What are we looking for?

• Degree in Business, Economics, Sales, or a related field.
• Experience in sales operations, sales effectiveness, business operations, commercial excellence, or a similar area.
• Strong analytical and problem-solving skills with the ability to translate data into actionable business insights.
• Hands-on experience with CRM platforms such as Salesforce or comparable sales management systems.
• Experience leading or supporting system implementations, process improvements, or digital transformation initiatives.
• Excellent communication and stakeholder management skills, with the ability to build effective partnerships across teams and functions.
• Fluent English; knowledge of an additional European language would be an advantage.
• Strong project management, planning, and organizational skills, with the ability to manage multiple priorities in a dynamic environment.

What can you expect from Mars?

• Contract of employment.
• Attractive financial conditions with Business Bonus and Christmas Bonus.
• We will also look after your safety and well-being by offering you rich benefits package including life insurance, private medical care, Employee Assistance Program fully covered by Mars, MultiSport card.
• Subsidized meals.
• Extra savings scheme to support You in long perspective.
• Support in career building through personalized development plan.
• Shop with attractive discounts on our products that Your family and friend are going to love.
• Possibility to participate in volunteering initiatives during working hours.
• A modern and pet friendly office

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