Sales and product service Published: 12 Nov 2025 Sales Support Associate (Spanish) Poland Katow[...]

Sandvik Group; Katowice; On-site; PLN 120,000 - 180,000; Full time

Job summary

A global manufacturing corporation is seeking a Sales Support Associate fluent in Spanish to provide exceptional customer service, manage inquiries, and enhance the order-to-delivery process. The ideal candidate will have strong communication skills and experience in a customer-centric environment. This is a fixed-term contract based in Katowice, Poland.

Qualifications

• Experience or aptitude in Customer Service, possibly in a global industry.
• Ability to create relationships and communicate positively.
• Skills in managing inquiries and providing customer support.

Responsibilities

• Provide world-class customer service to existing and prospective customers.
• Manage the order-to-delivery process and handle customer inquiries.
• Support e-Commerce solutions and provide assistance on self-service processes.

Skills

Customer Service experience

Spanish (written and verbal)

English (written and verbal)

Positive communication skills

Relationship building

Tools

EBP

MS Dynamics

Case Management System

Job description

Sales Support Associate (Spanish) Poland Katowice - fixed-term contract

At Sandvik Coromant, our expertise is based on a profound understanding of the realities of doing business in our industry, and with a strong focus on customer experience and new industry trends, we’re ready for the demands of tomorrow’s manufacturing.

To be prepared for this, and to ensure that our expertise is aligned with our customer needs, we’re now looking for a talented Sales Support Associate for Iberica market.

In this position, your overall mission is to provide world class customer service experience to both existing and prospective customers.

You take full ownership of the order-to-delivery process, securing the execution of commercial support to fulfil customer’s satisfaction’s expectations.

You act as the first interface with customers handling calls and emails to collect requests, queries and enquiries, building and maintaining excellent customer relationships to achieve sales objectives and improve the sales efficiency.

You manage the order entry process and handle possible enquiries through Sandvik Coromant integrated systems as EBP, MS Dynamics, and our Case Management System, enhancing our digital environment by efficiently adopting our applications and database and acting as an ambassador for their proper usage.

Amongst the possible queries you support the business with offers, quotations and stock availability information for standard products, secure data quality within our systems, monitor order progress, and secure billing and delivery activities, and related administration.

You are able to support and drive Shop Online and e-Commerce solutions by providing assistance and instructions to customers on our self-service processes.

Your character

We’re looking for someone with a Customer Service experience or aptitude, possibly gained in a global industry. You know how to create relationships and to communicate positively and effectively with internal and external customers, with a positive mindset and approach. As we work in an international setting, you have excellent skills in Spanish and English, both written and verbal.

We place great value on your personal qualities. You encourage improvements and deliver results, you bring an inclusive perspective and you’re open minded, exploring different perspectives.

At Sandvik Coromant, we strongly believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business, and our customers. We’re looking forward to meeting you!