SaaS SMB Customer Success Lead: Onboarding & Growth

Siemens AG; Warszawa; Remote; PLN 169,000 - 254,000; Full time

Job summary

A leading global technology company is seeking an SMB Customer Success Manager in Poland. This role focuses on enhancing customer experiences from onboarding to retention. The ideal candidate will have extensive experience in customer success for SMBs and fluency in German or French. A competitive salary and comprehensive benefits package are offered, including a bonus scheme and private healthcare.

Benefits

Competitive salary

Bonus scheme

Generous holiday allowance

Private healthcare

Qualifications

• Proven experience in Customer Success or account management with SMB-level customers.
• Strong background in SaaS or hybrid SaaS environments, managing high-volume portfolios.
• Excellent communication and relationship-building skills with the ability to influence at all levels.

Responsibilities

• Deliver exceptional onboarding experiences that set customers up for long-term success.
• Manage a portfolio of approximately 200 SMB accounts using direct engagement and digital-first strategies.
• Monitor customer health and adoption metrics, proactively identify at-risk accounts.

Skills

Customer Success

Account management

Communication skills

Fluency in German

Fluency in French

Tools

CRM tools

Job description

A leading global technology company is seeking an SMB Customer Success Manager in Poland. This role focuses on enhancing customer experiences from onboarding to retention. The ideal candidate will have extensive experience in customer success for SMBs and fluency in German or French. A competitive salary and comprehensive benefits package are offered, including a bonus scheme and private healthcare.