RMA & After-Sales Specialist - Hybrid Role

Arrow Electronics; Województwo pomorskie; On-site; PLN 45,000 - 60,000; Full time

Job summary

A technology distribution company in Gdansk is looking for an RMA & After Sales Representative to manage customer claims and ensure satisfaction by processing returns and collaborating with key stakeholders. The ideal candidate will have excellent organizational skills, C1 English proficiency, and prior experience in customer service or claims management. This full-time role offers a dynamic work environment with a focus on customer support and problem-solving.

Qualifications

• Strong organizational skills.
• Excellent communication and customer service skills.
• Local language proficiency would be an advantage.
• 1-2 years of experience in after-sales support or related role.

Responsibilities

• Process and manage RMA requests from customers.
• Coordinate with stakeholders for product returns and replacements.
• Provide troubleshooting assistance to customers.
• Monitor KPIs on RMA and after-sales activities.

Skills

Organizational skills

Communication skills

Customer service skills

Problem-solving abilities

Attention to detail

Education

C1 English proficiency

Experience in customer service or claims management

Tools

MS Office

Job description

A technology distribution company in Gdansk is looking for an RMA & After Sales Representative to manage customer claims and ensure satisfaction by processing returns and collaborating with key stakeholders. The ideal candidate will have excellent organizational skills, C1 English proficiency, and prior experience in customer service or claims management. This full-time role offers a dynamic work environment with a focus on customer support and problem-solving.