Remote Workflow Application Analyst - Customer-Centric

Relativity; Bydgoszcz; Remote; PLN 82,000 - 122,000; Full time

Job summary

A leading technology firm seeks a Workflow Application Analyst to provide specialized support for their products. The role involves assisting customers with workflow-related issues and requires strong analytical problem-solving abilities. Applicants should have at least a year of experience in a customer-facing position and familiarity with the eDiscovery industry. Flexible scheduling is part of the compensation model, with a competitive salary ranging from 82,000 to 122,000 PLN.

Benefits

Comprehensive health, dental, and vision plans

Parental leave for caregivers

Flexible work arrangements

Long-term incentive program

Training investment program

Qualifications

• Minimum 1 year of experience in a customer-facing role.
• Knowledge of eDiscovery industry and SaaS products.
• Flexibility to work shifts and extended hours as required.

Responsibilities

• Respond to customer inquiries about workflows and resolve support tickets.
• Deliver outstanding customer service and maintain relationships.
• Partner with internal teams to ensure quality service delivery.

Skills

Customer service skills

Analytical skills

Problem-solving skills

Communication skills

Client-focused

Salesforce knowledge

Job description

A leading technology firm seeks a Workflow Application Analyst to provide specialized support for their products. The role involves assisting customers with workflow-related issues and requires strong analytical problem-solving abilities. Applicants should have at least a year of experience in a customer-facing position and familiarity with the eDiscovery industry. Flexible scheduling is part of the compensation model, with a competitive salary ranging from 82,000 to 122,000 PLN.