Remote Technical Support Advisor — Italian & English

Concentrix; Szczecin; Remote; PLN 120,000 - 180,000; Full time

Job summary

A global technology services provider is seeking a Customer Service Representative to handle inquiries for individual and business customers in Szczecin, Poland. The ideal candidate must be fluent in Italian and proficient in English, with a technical understanding of electronic devices. This remote role offers a full-time stable employment contract along with comprehensive training and numerous development opportunities.

Benefits

Private medical healthcare

Life insurance

Multisport card

Language online classes

Development opportunities

Referral campaign with financial bonuses

Qualifications

• Fluency in Italian and English required for effective communication.
• Interest in technology and electronic devices.
• Experience in handling customer inquiries and complaints.

Responsibilities

• Handle customer inquiries via e-mails and phone calls.
• Support both individual and business customers.
• Explain electronic devices and address technical issues.

Skills

Fluent Italian (C1/C2)

Very good English (B2/C1)

Technical understanding

Customer service experience

Good IT tool skills

Adaptability

Job description

A global technology services provider is seeking a Customer Service Representative to handle inquiries for individual and business customers in Szczecin, Poland. The ideal candidate must be fluent in Italian and proficient in English, with a technical understanding of electronic devices. This remote role offers a full-time stable employment contract along with comprehensive training and numerous development opportunities.