Remote Player Engagement Specialist - Community Support

Keywords Studios; Katowice; Remote; PLN 120,000 - 180,000; Full time

Job summary

A leading gaming services company is seeking a Player Engagement Agent to connect clients with their gaming community. Responsibilities include delivering customer support, resolving player inquiries, and providing feedback to developers. The ideal candidate is fluent in Russian and English, with excellent communication skills and a pro-active attitude. The role offers a dynamic workplace and opportunities for professional growth while working remotely.

Benefits

Private medical care

Multisport card

Professional development opportunities

Employee referral program

Engaging work culture

Qualifications

• Mastery in Russian (C1-C2) with English at B2 or higher.
• Excellent communication skills for effective player support.
• Proactivity in identifying and addressing player concerns.

Responsibilities

• Deliver excellent customer support to players.
• Investigate and resolve player inquiries promptly.
• Assist internal teams with project-related requests.

Skills

Communication

Time management

Flexibility

Proactivity

Basic troubleshooting skills

Tools

Helpshift

Zendesk

MS Office

Google Suite

Job description

A leading gaming services company is seeking a Player Engagement Agent to connect clients with their gaming community. Responsibilities include delivering customer support, resolving player inquiries, and providing feedback to developers. The ideal candidate is fluent in Russian and English, with excellent communication skills and a pro-active attitude. The role offers a dynamic workplace and opportunities for professional growth while working remotely.