Remote Player Engagement Maestro (French)

Keywords Studios; Katowice; Remote; PLN 127,000 - 171,000; Full time

Job summary

A global gaming services company is seeking a Player Engagement Agent in Katowice. This position entails investigating player inquiries, providing support, and facilitating communication between developers and the gaming community. Ideal candidates should be proficient in French and English, possess strong communication skills, and have a passion for gaming. Full-time remote work is available, complemented by a comprehensive benefits package.

Benefits

Private medical care option

Multisport card

Online learning platform

Employee assistance program

Qualifications

• Mastery in C1-C2 level French and B2 level English.
• Excellent communication skills for effective player support.
• Flexibility to adapt to various situations.
• Proactive in identifying and addressing player concerns.

Responsibilities

• Investigate and resolve player inquiries promptly.
• Deliver excellent customer support to players.
• Maintain accurate and detailed reports.
• Gather and deliver player feedback according to established procedures.

Skills

Customer support

Communication

Analytical skills

Problem-solving

Language proficiency in French and English

Tools

Helpshift

Zendesk

MS Office

Google Suite

Job description

A global gaming services company is seeking a Player Engagement Agent in Katowice. This position entails investigating player inquiries, providing support, and facilitating communication between developers and the gaming community. Ideal candidates should be proficient in French and English, possess strong communication skills, and have a passion for gaming. Full-time remote work is available, complemented by a comprehensive benefits package.