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Remote Player Engagement Maestro (French)

Keywords Studios

Katowice

Remote

PLN 127,000 - 171,000

Full time

30+ days ago

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Job summary

A global gaming services company is seeking a Player Engagement Agent in Katowice. This position entails investigating player inquiries, providing support, and facilitating communication between developers and the gaming community. Ideal candidates should be proficient in French and English, possess strong communication skills, and have a passion for gaming. Full-time remote work is available, complemented by a comprehensive benefits package.

Benefits

Private medical care option
Multisport card
Online learning platform
Employee assistance program

Qualifications

  • Mastery in C1-C2 level French and B2 level English.
  • Excellent communication skills for effective player support.
  • Flexibility to adapt to various situations.
  • Proactive in identifying and addressing player concerns.

Responsibilities

  • Investigate and resolve player inquiries promptly.
  • Deliver excellent customer support to players.
  • Maintain accurate and detailed reports.
  • Gather and deliver player feedback according to established procedures.

Skills

Customer support
Communication
Analytical skills
Problem-solving
Language proficiency in French and English

Tools

Helpshift
Zendesk
MS Office
Google Suite
Job description
A global gaming services company is seeking a Player Engagement Agent in Katowice. This position entails investigating player inquiries, providing support, and facilitating communication between developers and the gaming community. Ideal candidates should be proficient in French and English, possess strong communication skills, and have a passion for gaming. Full-time remote work is available, complemented by a comprehensive benefits package.
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