Remote Payroll Operations Lead & Process Improvement

Strada Inc.; Kraków; Remote; PLN 120,000 - 180,000; Full time

Job summary

A leading payroll services company in Kraków is seeking a Payroll Operations Services Manager to oversee operations, ensure client satisfaction, and engage a diverse team in delivering payroll solutions. Candidates should have strong people management skills, experience with payroll outsourcing, and fluency in English. This role includes a remote work possibility and opportunities for continuous development and training.

Benefits

Private medical care (Lux Med)

Access to MyBenefit platform (MultiSport card, cinema tickets)

Possibility for development within an international organization

Excellent work atmosphere

Continuous education and training

Life insurance

Qualifications

• Some experience in managing payroll outsourcing operations projects/teams.
• Experience working on cross-domain projects is desired.
• High level of attention to detail is required.

Responsibilities

• Organize and monitor current operations to meet SLAs.
• Measure internal/external client satisfaction and take corrective action.
• Ensure accurate recording of working time by team members.

Skills

Fluent English – C1 Level

People management experience

Experience in payroll outsourcing operations

Good MS Excel skills

Strong analytical and problem-solving skills

Ability to prioritize tasks

Teamwork skills

Job description

A leading payroll services company in Kraków is seeking a Payroll Operations Services Manager to oversee operations, ensure client satisfaction, and engage a diverse team in delivering payroll solutions. Candidates should have strong people management skills, experience with payroll outsourcing, and fluency in English. This role includes a remote work possibility and opportunities for continuous development and training.