Remote Onboarding Success Lead

Atlassian; Województwo pomorskie; Remote; PLN 211,000 - 297,000; Full time

Job summary

A leading software company is seeking an Onboarding Success Manager in Poland to facilitate customer onboarding and drive product adoption. The ideal candidate will have over 5 years of customer success experience and a deep technical understanding of SaaS solutions. You will build relationships, guide customers through their journey, and ensure they derive maximum value from their Atlassian products. Join a dynamic team to help transform customer experiences en route to their success.

Benefits

Health and wellbeing resources

Paid volunteer days

Flexible working conditions

Qualifications

• 5 years in Customer Success managing large customers.
• Experience in customer onboarding during initial phase.
• Ability to work with a variety of customer profiles.

Responsibilities

• Design and deliver scalable onboarding engagements.
• Develop trusted relationships with customers.
• Drive adoption and success with Atlassian solutions.

Skills

Customer Success Experience

Technical Expertise

Relationship Management

Agile Methodologies

Tools

Gainsight

Salesforce

Tableau

Job description

A leading software company is seeking an Onboarding Success Manager in Poland to facilitate customer onboarding and drive product adoption. The ideal candidate will have over 5 years of customer success experience and a deep technical understanding of SaaS solutions. You will build relationships, guide customers through their journey, and ensure they derive maximum value from their Atlassian products. Join a dynamic team to help transform customer experiences en route to their success.