Remote Japanese-Speaking Customer Service Specialist

Sitel; Remote; PLN 180,000 - 240,000; Full time

Job summary

A leading outsourcing company is seeking a Customer Service Specialist fluent in Japanese and English to work from home in Poland. The role requires achieving email quality scores, maintaining customer information accuracy, and troubleshooting technical issues. Ideal candidates will be motivated, reliable, and have some experience in customer service. Benefits include competitive salary, co-financing for glasses, holiday vouchers, and private insurance. Join a dynamic team and develop your skills!

Benefits

Private Medicover insurance

Multisport card

Employee referral program

Holiday vouchers

Qualifications

• Dependable and reliable, able to perform duties with minimal supervision.
• Motivated and enthusiastic personality.
• Experience in customer service is a plus.

Responsibilities

• Achieve email quality score goals for client satisfaction.
• Maintain accuracy and security of customer information.
• Investigate and troubleshoot hardware/software issues.
• Complete daily tasks efficiently.

Skills

Proficiency in Japanese (C1)

Proficiency in English (B2)

Technology skills with MS Office

Attention to detail

Job description

A leading outsourcing company is seeking a Customer Service Specialist fluent in Japanese and English to work from home in Poland. The role requires achieving email quality scores, maintaining customer information accuracy, and troubleshooting technical issues. Ideal candidates will be motivated, reliable, and have some experience in customer service. Benefits include competitive salary, co-financing for glasses, holiday vouchers, and private insurance. Join a dynamic team and develop your skills!