Remote Customer Support Specialist — Fast, Client‑Focused

Vonage; Wrocław; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

A global cloud communications leader is seeking a Customer Support Specialist in Wrocław. This role involves ensuring customer satisfaction by addressing issues promptly and professionally. Candidates should possess strong communication skills and a client-centric approach. Experience in 1st line support, especially in telecoms, is preferred. The position offers a competitive salary and a dynamic, international team environment with hybrid work options.

Benefits

Attractive salary depending on skills and experience

Work in a young, international team

Chance to work for a leading vendor in Cloud solutions

Qualifications

• Strong ability to prioritize and escalate support issues.
• Flexibility and adaptability in various situations.
• Ability to manage multiple tasks under time-sensitive deadlines.

Responsibilities

• Log, prioritize, and escalate support issues.
• Develop relationships with clients for high-level service.
• Resolve 1st line support issues via telephone and remote support.

Skills

Excellent communications skills

Very good English, written and verbal

Good interpersonal skills

Experience within 1st line support

Proven experience in troubleshooting

Tools

Salesforce

Job description

A global cloud communications leader is seeking a Customer Support Specialist in Wrocław. This role involves ensuring customer satisfaction by addressing issues promptly and professionally. Candidates should possess strong communication skills and a client-centric approach. Experience in 1st line support, especially in telecoms, is preferred. The position offers a competitive salary and a dynamic, international team environment with hybrid work options.