Remote Customer Success Manager — S2C SaaS Growth

UNIT4 NV; Województwo łódzkie; Remote; PLN 211,000 - 296,000; Full time

Job summary

A global software solutions provider is seeking a Customer Success Manager to enhance client satisfaction and drive value realization from their Source-to-Contract solutions. This role offers the flexibility to work remotely from Poland or Portugal. The ideal candidate will have a background in client-focused roles, strong communication skills, and experience in SaaS environments, aiming to ensure a seamless customer journey through tailored success plans and ongoing strategic advice.

Benefits

Uncapped time off policy

Global Wellbeing Days

Commitment to sustainability

Qualifications

• Proven experience in a Customer Success, Account Management, or SaaS client-facing role.
• Possesses knowledge of Procurement/Sourcing (S2C, P2P, S2P) or strong interest in learning.
• Self-driven, adaptable, and comfortable working in a fast-paced environment.

Responsibilities

• Design and execute tailored customer success plans that align with clients’ strategic goals.
• Help customers unlock the full potential of our solutions.
• Gather and analyze feedback to advocate for customer needs internally.

Skills

Customer Success

Account Management

Fluent English

Fluent Spanish

Strong relationship-building skills

Analytical mindset

Education

Bachelor’s or Master’s in Business, Supply Chain, Procurement, or Economics

Tools

Microsoft Office (Excel, PowerPoint)

Job description

A global software solutions provider is seeking a Customer Success Manager to enhance client satisfaction and drive value realization from their Source-to-Contract solutions. This role offers the flexibility to work remotely from Poland or Portugal. The ideal candidate will have a background in client-focused roles, strong communication skills, and experience in SaaS environments, aiming to ensure a seamless customer journey through tailored success plans and ongoing strategic advice.