Remote Customer Care Specialist — Growth & Impact

ZEN.COM; Kraków; Remote; PLN 30,000 - 120,000; Full time

Job summary

Join the Zen Care Team at ZEN.COM, a leading fintech company focused on providing exceptional customer service. In this role, you'll engage with customers, address their needs, and contribute to a positive user experience while enjoying the flexibility of remote work and various company benefits. This opportunity is perfect for proactive individuals with a strong background in customer service, fluent in English.

Benefits

Private medical care (LuxMed)

Multisport card

Life insurance (Unum)

Growth and promotion opportunities

Employee referral program

Integration events and team building activities

Qualifications

• At least 2 years of experience in customer service.
• Fluent in English (min. B2/C1) – both spoken and written.
• Open to shift work.

Responsibilities

• Help customers via chat and email.
• Communicate clearly and empathetically.
• Take initiative and share ideas.

Skills

Customer-focused mindset

Fluency in English

Proactive communication

Job description

Join the Zen Care Team at ZEN.COM, a leading fintech company focused on providing exceptional customer service. In this role, you'll engage with customers, address their needs, and contribute to a positive user experience while enjoying the flexibility of remote work and various company benefits. This opportunity is perfect for proactive individuals with a strong background in customer service, fluent in English.