Remote CRM Consultant - German-speaking Support

VM.pl sp. z o.o; Wrocław; Hybrid; PLN 60,000 - 80,000; Full time

Job summary

A leading technology provider in Wrocław is seeking a CRM Consultant to support users in their daily challenges with the CRM system. You will liaise with both users and the technical team, working in a hybrid environment. The ideal candidate has a background in software support, excellent German and English skills, and is communicative in Polish. Join us for an exciting opportunity to grow in consulting and user support.

Benefits

Remote work with occasional office visits

Clear communication and flat structure

Individual development path

Supportive team culture

Engaging projects

International teams and clients

Language lessons

Benefits package – LuxMed healthcare, Unum insurance, Multisport card

Team well-being and integration

Flexible cooperation models – Employment contract or B2B

Qualifications

• Minimum 3 years of experience in software support, product support or consulting roles.
• Degree in Computer Science or equivalent professional experience.
• Very good command of German, good command of English.
• Communicative Polish.

Responsibilities

• Handle 1st & 2nd line support requests (via email and ticketing system).
• Analyse CRM issues and propose process-related solutions.
• Advise users on CRM operations and sales/service processes.
• Collaborate with the development team on more complex cases.
• Build relationships with users and ensure a high quality of service.

Job description

A leading technology provider in Wrocław is seeking a CRM Consultant to support users in their daily challenges with the CRM system. You will liaise with both users and the technical team, working in a hybrid environment. The ideal candidate has a background in software support, excellent German and English skills, and is communicative in Polish. Join us for an exciting opportunity to grow in consulting and user support.