Relationship Banking Representative

Community Bank, N.A.; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Job summary

A financial institution in Warsaw is seeking a Relationship Banking Representative. This role involves providing exceptional customer service, managing banking transactions, and participating in sales initiatives. Candidates should possess a High School Diploma and have strong interpersonal and communication skills. Compensation includes competitive pay and benefits, including medical coverage and paid holidays.

Benefits

Medical, Vision & Dental insurance

401(k) with generous match

Tuition Reimbursement

Banking discounts

11 paid holidays

Paid vacation

Qualifications

• Two years of customer service and/or banking experience required.
• Must be 18 years of age or older.

Responsibilities

• Deliver a positive customer experience for banking customers.
• Handle financial transactions with professionalism.
• Participate in branch prospecting efforts and sales initiatives.

Skills

Interpersonal skills

Communication skills

Math skills

Attention to detail

Education

High School Diploma or GED

Job description

Overview

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal‑opportunity workplace and affirmative‑action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

Responsibilities

A Relationship Banking Representative is responsible for delivering a positive customer experience to current and prospective bank customers. The person in this position will routinely move between the customer service desk and teller area, as needed. The role requires a team player who maintains the security of customer information, prioritizes items of significance, and adapts well to service varying customer needs while adhering to bank policies and procedures.

• Routinely provide quality customer service and a positive banking experience by handling financial transactions (i.e., opening of accounts, cashing checks, etc.) with professionalism.
• Determine customer needs, explain and sell products and services.
• Actively participate in lobby management, greeting customers and proactively taking ownership of the customer’s in‑branch experience.
• Telephone customers to schedule sales appointments and promote products suitable to the customer’s needs.
• Participate in branch prospecting efforts and sales initiatives.
• Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc.
• Serve as a liaison between customer and operational areas.
• Conduct customer transactions with accuracy and prepare daily cash balancing within established guidelines.
• Understand directions and adhere to established policy and procedures.
• Remain focused and organized to successfully complete responsibilities.
• Actively participate in branch meetings and training to enhance knowledge and development of skills.
• Other related duties as assigned or directed.
• Maintain proficient knowledge of, and demonstrate ongoing compliance with, all laws and regulations applicable to this position, ensuring adherence to policies, procedures, and internal controls, and meeting all training requirements in a timely manner.
• May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels.

Qualifications

Education, Training and Skills Requirements:

• High School Diploma or GED required.
• Excellent interpersonal and communication skills.
• Accurate and proficient math skills.
• Documentation skills with attention to detail.
• Clear thinking and ability to remain focused.
• Consistently demonstrate the Company’s core values: Integrity, Humility, Teamwork, and Excellence.
• Internal product knowledge and teller training (provided after hire).

Experience/Other:

• Two (2) years of customer service and/or banking normally required.
• All applicants must be 18 years of age or older.

Other Job Information

Hours: 35 hours per week

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded with benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401(k) with generous match, Pension, Tuition Reimbursement, Banking discounts and more.

Physical Requirements: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Employees may be required to stand, walk, sit, use hands and fingers, handle or feel, reach with hands or arms, speak and hear, and occasionally lift or move up to 25 pounds. Reasonable accommodations may be made for individuals with disabilities.

The Company is an affirmative action, equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law. The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.

Compensation Range

USD $18.25 per hour.

USD $24.71 per hour.