Technical Support Specialist – Structured Cabling (Copper & Fiber) (m/f)

Molex; Rokitki; On-site; PLN 170,430 - 255,645; Full time

Job summary

A leading technology solutions provider is seeking a Technical Support Specialist in Poland to oversee technical support operations in EMEA. The ideal candidate will have extensive experience with structured cabling systems (both copper and fiber), a customer-focused mindset, and strong problem-solving abilities. This role will involve collaborating with various departments to ensure high levels of customer satisfaction and efficient problem resolution. Knowledge of industry standards and a degree in a technical field are desirable.

Qualifications

• Previous experience with structured cabling (Copper and Fiber).
• Excellent at problem-solving and decision-making.
• Self-directed and able to liaise with senior management.

Responsibilities

• Oversee technical support operations within EMEA.
• Ensure high levels of customer satisfaction and efficient problem resolution.
• Collaborate with other departments to improve service delivery.

Skills

Copper and Fiber data cabling installation

Problem-solving

Knowledge of industry standards

Customer-focused mindset

Goal-oriented

Education

Bachelor's degree in a technical field

Job description

Your Job

Molex Connected Enterprise Solutions (CES) is looking for a candidate with both copper and fiber data cabling installation experience (Structured Cabling Systems) to fill our new Technical Support Specialist position.

Responsibilities

You will be responsible for overseeing technical support operations within EMEA, ensuring high levels of customer satisfaction and efficient problem resolution. This role involves collaborating with other departments and implementing strategies to improve service delivery.

Our Team

The global Technical Support team provides technical pre‑sales and post‑sales support and training to business associates and end customers on installation and use of CES’s structured cabling and other solutions, supports Sales to consultatively sell and foster relationships with regional Architects, Design Consultants, Certified Installers, and End Customers, reviews customer requests for technical quotes and/or design assistance and recommends solutions.

What You Will Do

• Previous experience in supporting and designing structured cabling (with both Copper and Fiber Optic solutions).
• Knowledge of industry standards for structured cabling.
• Excellent at problem‑solving and decision‑making, with a customer‑focused mindset.
• Self‑directed and able to liaise with senior management and other department heads.
• Goal‑oriented, organized and timely in your work, with a sense of urgency.
• Highly adaptable to rapidly changing environments and new challenges, and to changing business needs and technological advancements.
• Highly collaborative with cross‑functional experts to deliver thorough technical sales content and training material.

Who You Are (Basic Qualifications)

• Previous experience in supporting and designing structured cabling (with both Copper and Fiber Optic solutions).
• Knowledge of industry standards for structured cabling.
• Excellent at problem‑solving and decision‑making, with a customer‑focused mindset.
• Self‑directed and able to liaise with senior management and other department heads.
• Goal‑oriented, organized and timely in your work, with a sense of urgency.
• Highly adaptable to rapidly changing environments and new challenges, and to changing business needs and technological advancements.
• Highly collaborative with cross‑functional experts to deliver thorough technical sales content and training material.

What Will Put You Ahead

• Degree in a technical field from an accredited university.
• BICSI RCDD.
• Knowledge of TCP/IP networking and Layer 3 architectures is an advantage.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading‑edge technologies help us deliver a wider array of solutions to more markets than ever before.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.