Regional Client Experience Analyst – Hybrid (Payments)

Visa; Województwo mazowieckie; Hybrid; PLN 45,000 - 65,000; Full time

Job summary

A global payments technology leader is seeking a Client Resolution Specialist in Poland to support clients and improve their experience. This hybrid role requires strong customer service skills, experience in the financial sector, and proficiency in advanced English, with additional languages being a plus. Key responsibilities include responding to client inquiries and logging service requests. Candidates must have strong analytical and communication abilities.

Qualifications

• Experience in a customer-facing role in software or financial services.
• Language requirements - advanced English and additional languages like Russian or French.
• Understanding of card processing and client satisfaction metrics.

Responsibilities

• Respond to post-production support inquiries from Visa clients.
• Log service requests accurately as per defined processes.
• Work with stakeholders to resolve client issues and deliver best experiences.

Skills

Customer service experience

Advanced English

Data analytical skills

Strong communication skills

Technical aptitude

Problem-solving skills

Proficiency in Microsoft Office

Tools

Tableau

Excel

Job description

A global payments technology leader is seeking a Client Resolution Specialist in Poland to support clients and improve their experience. This hybrid role requires strong customer service skills, experience in the financial sector, and proficiency in advanced English, with additional languages being a plus. Key responsibilities include responding to client inquiries and logging service requests. Candidates must have strong analytical and communication abilities.