Quality Assurance Analyst with German DR

Cognizant; Kraków; On-site; PLN 126,000 - 170,000; Full time

Job summary

A global consulting firm in Krakow is seeking a Content Quality Analyst. This role involves close collaboration with content reviewers and operations leads to ensure quality performance. Ideal candidates will have experience in content moderation and excellent German and English communication skills. The position offers a comprehensive benefits package, professional development, and opportunities to contribute in a dynamic and multinational environment.

Benefits

Multisport Card

LuxMed medical healthcare

Life insurance

Cafeteria benefit

Professional development opportunities

Qualifications

• Proven experience in providing Quality Assurance/Training support in a BPO environment.
• Very good command of the German and English languages.
• Analytically minded with strong problem-solving skills.

Responsibilities

• Analyze trends and report quality performance.
• Establish procedures for data handling and performance reporting.
• Report team performance to stakeholders.
• Act as a contact point for quality-related queries.
• Identify process gaps and collaborate with managers.
• Work closely with teams to meet goals.
• Drive efficiencies to reduce costs and improve productivity.
• Ensure regular meetings with QA team and leaders.

Skills

Quality Assurance

Content Moderation

Analytical Thinking

Problem Solving

Communication Skills

BPO Experience

German Language (C1)

English Language (C1)

Job description

Work Model: Office

Working Hours: 9AM - 5 PM (Monday - Sunday)

Project location: Krakow

About the Role:

Cognizant is looking for an enthusiastic content quality analyst! As a content quality analyst, you’ll work closely with content reviewers, operations leads, and account strategists. To succeed in this role, you should ideally have previous experience in content moderation and excellent time‑management and communication skills, as you will collaborate with agents and team leads to deliver results on strict deadlines, review key responsibilities and provide feedback to a team of content writers.

Candidate’s profile:

• Proven experience in providing Quality Assurance/Training support in a BPO environment.
• Very good command of German language and English language (at least C1).
• Analytically minded, logical thinker with strong problem‑solving skills and ability to identify process gaps and areas for improvement.
• Very good communication skills – ability to build effective relationships at all levels.

Responsibilities:

• Analyze trends and report quality performance, undertaking or recommending corrective actions.
• Establish procedures for handling data and performance reporting, and continuously improve them.
• Report team performance to internal and external stakeholders.
• Act as a contact point for managers (both internal and external) for all quality‑related queries.
• Pick up process gaps and collaborate with managers to formulate solutions.
• Work closely with the teams to achieve quantitative and qualitative goals, meeting the SLA.
• Drive efficiencies to reduce costs, improve productivity, and enhance teams’ performance.
• Ensure regular meetings with the QA team and team leaders to keep them informed of any updates received.

What we offer:

• Extensive benefits package: Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefit.
• Open‑minded and multinational environment.
• Opportunity to be part of a global organization focused on development.
• Professional development and clear career path.
• Training and development opportunities.

If you are looking for another opportunity and are interested in the company, do not hesitate to apply online!

Important Notice: We appreciate your interest in joining our company. Due to the high volume of applications, only candidates selected for an interview will be contacted.

We thank you for your understanding and wish you the best in your job search.

Stay up to date with our recent events – follow us on LinkedIn or Facebook.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Due to client security requirements in the project, it is a condition of your employment in the offered position to present a valid NFC‑enabled ID card (i.e. an e‑chip‑enabled ID/Passport) and undergo the client‑mandated ID check as part of the client onboarding to the project. If the above requirement is not fulfilled, Cognizant may cancel this offer and not enter into an employment agreement, or, if the agreement has been signed before completion of the verification, terminate your employment. The client is the data controller responsible for this verification process and will contact you separately to provide more detailed information in this regard.