Project manager

Bending Spoons; Warszawa; Hybrid; PLN 175,000 - 358,000; Full time

Benefits offered by this job

Health insurance

Relocation package

Parental support

Annual retreat

Travel and accommodation assistance

Job summary

Bending Spoons приглашает талантливого и целеустремленного специалиста в отдел поддержки клиентов. Ваша ответственность — интегрировать операционные улучшения, выстраивать процессы и системы, чтобы поддержка работала быстро и на масштабе.

Работаете в кросс-функциональных командах и участвуете в проектах с внешними провайдерами, разрабатывая решения на основе данных и ИИ. В начальные месяцы работа будет в Милане, после чего возможно удаленное сотрудничество с утвержденными странами.

Qualifications

• Свободное владение английским языком (устно и письменно).
• Способность решать сложные задачи, мыслить по принципам первого принципа.
• Высокий уровень ответственности, инициативы и настойчивости.

Responsibilities

• Улучшать операции поддержки клиентов через проекты, включая привлечение внешних провайдеров.
• Строить и улучшать масштабируемые системы поддержки: центры помощи, чат-боты, автоматические потоки и ИИ-решения.
• Работать с командами Product и Engineering для выявления повторяющихся проблем и улучшения продукта по результатам поддержки.
• Формировать опыт поддержки для новых продуктов, объединяя процессы, инструменты и операции.
• Использовать данные и ИИ для анализа эффективности поддержки и измерения влияния изменений.

Skills

Английский

Критическое мышление

Инициатива

Командная работа

Job description

Описание:

For a talented, driven, and collaborative individual, working at Bending Spoons is an opportunity to learn, make an impact, and progress their career at an exceptionally high rate. That’s our promise to such a candidate. This role sits within our Customer Support department. You’ll work on a mix of day-to-day operational needs and longer-term projects, with a focus on building the processes and systems that allow us to deliver great support efficiently and at scale.

Задачи:

Improve customer support operations through a range of projects—from bringing on new external providers to redesigning how support is organized and delivered. Build and improve scalable support systems, including help centers, chatbots, automated flows, and AI-powered solutions that help users get fast, accurate answers. Work with Product and Engineering teams to identify recurring customer issues, turn support insights into product improvements, and ensure support keeps pace with new releases. Help shape the support experience for newly acquired products, bringing operations, tools, and processes together while identifying opportunities to improve how customers are served. Use data and AI to understand how our support is performing, uncover opportunities for improvement, and measure the impact of the changes you make.

Требования:

Given the necessary knowledge, you can solve complex problems. You think from first principles, and structure your ideas sharply. You resist the influence of biases. You identify and take care of the details that matter. You’re extremely ambitious in everything you do—and your initiative, effort, and tenacity match the intensity of your ambition. You feel deeply responsible for your work. You hold yourself to a high—and rising—bar. You give generously and without the expectation of receiving in return. You support the best idea, not your idea. You're always happy to get your hands dirty to help your team. You’re reliable, honest, and transparent. You read, write, and speak proficiently in English.

Условия:

You’ll work in small, result-oriented, autonomous teams alongside some of the brightest people in your field. We go to great lengths to hire individuals of outstanding potential—then, our priority is to put them in the ideal position to thrive. Spooners in their 20s lead products worth hundreds of millions of dollars. And if you’ve got what it takes, you’ll soon be playing an essential role in major projects, too. Flexible hours, remote working, unlimited backing for learning and training, top-of-the-market health insurance, a rich relocation package, generous parental support, and a yearly retreat to a stunning location. We help each Spooner set up the conditions to do their best work. Typical annual salary offers range from £41,255 to £56,345 in London and from €39,892 to €54,346 elsewhere in Europe. The lower end of these ranges applies to candidates with little or no relevant experience, while exceptionally experienced candidates may receive offers of up to £85,797 in London or €82,557 elsewhere in Europe. Candidates offered a permanent contract may choose to receive part of their compensation in discounted company equity. Permanent or fixed-term. Full-time. Bending Spoons is a demanding environment. We’re extremely ambitious and we hold ourselves—and one another—to a high standard. While this tends to lead to extraordinary learning, achievement, and career growth, it also requires significant commitment. To help you ramp up quickly and set yourself up for success, we expect you to spend most days in our Milan office during your first few months with us, regardless of your long-term work location. It’s the best way to rapidly absorb our company culture and build trust with your new teammates. We’ll support you with generous travel and accommodation assistance. After that, you’re welcome to work from one of our offices, or remotely from approved countries—depending on what we agree at the offer stage.