Product/Service Manager (m/f)

Robert Bosch Group; Warszawa; Hybrid; PLN 60,000 - 80,000; Full time

Job summary

A leading technology company located in Warsaw is seeking a Product and Service Manager for Salesforce Components. This role includes driving customer engagement, product lifecycle management, and maintaining financial oversight. Ideal candidates should have at least 2 years of experience in product management, a relevant degree, and excellent communication skills. This position offers a hybrid work model and a competitive salary package.

Benefits

Competitive salary + annual bonus

Hybrid work with flexible working hours

Referral Bonus Program

Private medical care and life insurance

Cafeteria System with multiple benefits

Ongoing development opportunities

Qualifications

• 2+ years of experience in product management or service management.
• Fluency in both written and spoken English.
• Understanding of cloud platforms and IT service management (ITIL).

Responsibilities

• Define and execute the product vision and roadmap.
• Manage the entire product lifecycle.
• Establish and monitor SLAs and operational KPIs.
• Serve as the primary contact for customers.
• Identify and pursue new business opportunities.

Skills

Communication skills

Customer orientation

Requirements management

Stakeholder relationship management

Financial comprehension

Proactive mindset

Education

Degree in Business Administration, Management, or IT

Tools

Salesforce

Planisware

Valuemation

LeanIX

Job description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other.

Job Description

Job Overview:
As Product and Service Manager for Salesforce Components, you will be part of the Bosch Digital Salesforce product team and take responsibility for selected products and services within the global Salesforce ecosystem.

In this role you will be driving customer engagement, acquiring new clients, and ensuring the financial viability of the product. You will combine product management responsibilities—including financial ownership and compliance—with operational service management, ensuring stable, secure, and efficient operations of Salesforce ORGs in responsibility of the product team.

Key Responsibilities:

Product Strategy & Lifecycle Management:

• Define and execute the product vision and roadmap, aligning with overarching business and IT strategies.
• Manage the entire product lifecycle, from operations and enhancements to budgeting and vendor coordination.
• Hold full financial responsibility for the product, including budgeting, cost transparency, price calculation, and charging.
• Ensure strict adherence to Bosch governance frameworks, including policies for Business Planning, Financial Management, and Information Security.

Service & Operations Management:

• Establish and monitor SLAs, operational KPIs, and oversee incident/problem management processes to ensure service excellence.
• Collaborate with product owners, architects, and security teams to ensure seamless integration into Bosch’s IT landscape.

Customer Engagement & Business Growth:

• Serve as the primary contact for our customers (Bosch entities), building strong relationships to understand their needs and gather requirements.
• Organize regular customer forums and communicate roadmap updates, feature releases, and operational improvements to all stakeholders.
• Identify and pursue new business opportunities, preparing and delivering compelling presentations and proposals to expand our customer base.

Qualifications

Qualifications:

• Degree in Business Administration, Management, Information Technology, Information Technology, or a related field.
• 2+ years of experience in product management, service management or a related role.
• Excellent communication skills with a strong customer orientation.
• Strong skills in requirements management and stakeholder relationship management.
• Excellent financial comprehension with highlight on financial processes such as demand planning, price calculation, and charging.
• Proactive mindset, structured working style, and the ability to balance strategic and operational tasks.
• Understanding of cloud platforms, IT service management (ITIL), and compliance requirements.
• Fluency in both written and spoken English.
• Desired experience working with: Salesforce, Planisware, Valuemation, LeanIX

Additional Information

Bosch’s culture of innovation and digital transformation offers you a fantastic platform to grow your skills and enhance your network. We are dedicated to building a warm, open, transparent, and inclusive work environment for all.

• EmploymentContract and a competitive salary + annual bonus
• Hybrid work with flexible working hours
• Referral Bonus Program
• Copyright costs for IT employees

Grow #LikeABosch:

• Complex environment of working, professional support and possibility to share knowledge and best practices
• Ongoing development opportunities in a multinational environment
• Broad access to professional trainings (incl. language courses), conferences and webinars
• Private medical care and life insurance
• Cafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinematickets, etc.)
• Prepaid Lunch Card
• Number of benefits for families (for instance summer camps for kids)