Prime Client Services Senior Analyst | Enterprise Managed Services

PwC; Województwo pomorskie; Hybrid; PLN 60,000 - 80,000; Full time

Job summary

A leading consulting firm in Poland is seeking a Senior Analyst for their Enterprise Managed Services team. This role involves supporting global institutional clients, requiring strong client service skills and proficiency in English. Candidates with experience in cryptocurrency and a background in finance are preferred. The position offers a hybrid work model and various benefits tailored for employee well-being and development.

Benefits

Hybrid working model

Medical care package

Paid volunteering hours

Individual benefits package

Qualifications

• 4+ years of experience in an institutional client service role with direct contact.
• Strong proficiency in English for fluent communication.
• Experience with high priority or institutional clients.

Responsibilities

• Serve as a key member of global operations team.
• Provide support to global institutional clients through multiple channels.
• Engage with cross-functional teams to exceed client needs.

Skills

Client service support

Communication skills

Problem-solving

Flexibility and adaptability

Understanding of cryptocurrency

Education

University degree in Finance, Business, or related field

Tools

Salesforce

Job description

Job Description & Summary

Enterprise Managed Services (EMS) in PwC Poland is rapidly expanding as part of the Managed Services Operations. You can play an important role in supporting and transforming the operations of our domestic and international Clients. We continuously enhance our operations by applying best practices, streamlining processes, and integrating cutting‑edge technological solutions for our customers. Join us in shaping and transforming operations for our domestic and international clients, as we delve into diverse, complex projects and collaborate closely with expert consulting teams to provide comprehensive finance services, including accounting and reporting, tax as well as financial planning & analysis, across various sectors in the region.

Prime Client Services Senior Analyst

Your future role

• Serve as a key member of our global 24/7 operating team, balancing product expertise and client management skills.
• Provide client service support to global institutional clients through phone, email and video calls in an articulate and insightful manner.
• Understand and execute complex client account management workflows, such as user provisioning, fiat, billing, audit, reporting and wallet management.
• Engage with a variety of institutional cross‑functional teams, such as Engineering, Compliance and other Operations teams to exceed client needs.

Qualifications

• University degree in Finance, Business, or related field.
• 4+ years of experience in institutional client service role with direct contact with institutional clients.
• Strong Proficiency in English allowing for fluent communication both verbal and written.
• Experience with high priority or institutional clients, compliance, trading, product support, payments, fraud, and/or other relevant client service or operational domains.
• Proficiency in Salesforce case management.
• Experience with various channels of client support, including voice, e-mail and chat.
• Understanding of cryptocurrency, global financial markets, and complex trading platforms.
• Strong communication skills, flexibility and adaptability.

Nice to have

• Proficiency in German, or French, or Italian allowing for fluent communication both verbal and written.
• Experience in traditional financial institutional support or crypto company client support.

Benefits

• Work flexibility – hybrid working model (min. 2 days in the office per week), flexible start of the day, workation, sabbatical leave.
• Development and upskilling – our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC and conversations with native speaker.
• Wide medical and well‑being program – a medical care package (incl. physiotherapy, discounts on dental care), coaching, mindfulness sessions, psychological support, education through dedicated webinars and workshops, financial and legal advice.
• Possibility to create your individual benefits package (a.o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria – vouchers, discounts on IT equipment and car purchase.
• 3 paid hours for volunteering per month.
• Additional paid Birthday Day off.

Recruitment Process

• Submit your resume.
• Have a short phone conversation with our Recruiter.
• Let's get to know each other better during two rounds of interviews.

Should you have any questions, please do not hesitate to reach out to us: [e-mail]. Please note that this email is not designated for application submissions.

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