Pracownik Działu Obsługi Klienta

Matthews International; Tarnowo Podgórne; On-site; PLN 30,000 - 120,000; Full time

Job summary

A leading global packaging company in Poland is seeking a Customer Service Representative to ensure high customer satisfaction and manage order processing. The ideal candidate will have strong communication skills in both English and Polish, analytical abilities, and meticulous attention to detail. We offer stable employment, a friendly atmosphere, and various employee benefits including a medical package and opportunities for language learning.

Benefits

Stable employment

Medical and sports package

Free language learning during working hours

Group insurance on preferential terms

Qualifications

• Ability to communicate freely in an international environment.
• Resourcefulness and responsibility for entrusted projects.
• Readiness for possible business trips and driving license category B.

Responsibilities

• Ensure a high level of customer service and manage orders.
• Operate company systems for order processing and coordination.
• Build and maintain long-term client relationships.

Skills

Knowledge of English

Knowledge of Polish

Analytical skills

Attention to detail

Ability to work independently

Tools

MS Office

Standard web applications

Job description

JOB RESPONSIBILITIES

• ensuring a high level of customer service and their orders
• operation of company systems in the field of order processing and coordination of work performed
• taking care of building long‑term relationships and maintaining constant contact with clients
• cooperation with other company departments to fulfill order
• achievement of the assumed goals
• participating in new projects within the area occupied

REQUIREMENTS

• knowledge of English and Polish, enabling free communication in an international environment
• analytical skills, data presentation and knowledge of organization and planning
• exemplary personal culture, resourcefulness, commitment and responsibility for entrusted projects
• ability to work independently and in a group
• meticulousness, attention to detail
• readiness for possible business trips, driving license category B
• skills in using standard web applications and MS Office

WE OFFER

• stable, secure employment for many years, based on an employment contract with a monthly rate
• work in a company recommended by employees, i.e. a friendly atmosphere and working with the best
• easier access to doctors thanks to the medical and sports package
• opportunity to learn English or German, free of charge, during working hours
• group insurance on preferential terms

Saueressig is SGK’s global pre‑press expert for holistic solutions in the fields of rotogravure and flexographic printing and for various embossing tools. SGK is a global packaging and brand experience company. From idea to implementation, we elevate brands, simplify packaging solutions, and create amazing brand experiences. SGK is a Matthews International company. http://saueressig.com

At Matthews International, what makes us different is what makes us great. We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need.

Matthews International endeavors to make our employment website and application process accessible to all users and applicants. In doing so, Matthews International provides reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.