Payroll Operations Services Manager

Strada Inc.; Kraków; Remote; PLN 120,000 - 180,000; Full time

Job summary

A leading payroll services company in Kraków is seeking a Payroll Operations Services Manager to oversee operations, ensure client satisfaction, and engage a diverse team in delivering payroll solutions. Candidates should have strong people management skills, experience with payroll outsourcing, and fluency in English. This role includes a remote work possibility and opportunities for continuous development and training.

Benefits

Private medical care (Lux Med)

Access to MyBenefit platform (MultiSport card, cinema tickets)

Possibility for development within an international organization

Excellent work atmosphere

Continuous education and training

Life insurance

Qualifications

• Some experience in managing payroll outsourcing operations projects/teams.
• Experience working on cross-domain projects is desired.
• High level of attention to detail is required.

Responsibilities

• Organize and monitor current operations to meet SLAs.
• Measure internal/external client satisfaction and take corrective action.
• Ensure accurate recording of working time by team members.

Skills

Fluent English – C1 Level

People management experience

Experience in payroll outsourcing operations

Good MS Excel skills

Strong analytical and problem-solving skills

Ability to prioritize tasks

Teamwork skills

Job description

**Strada** is currently recruiting for a **Payroll Operations Services Manager** located in Poland. As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Payroll business group within Strada* Organize and monitor current operations so that the team meets our Service Level Agreements (SLAs) and follows the agreed process.* Manage the team's workload by ensuring that there is an effective process for allocating tasks or cases.* Make sure there is a process in place to manage fluctuations in volumes, and ensure that the team's capacity to deliver is maintained throughout the year.* Use active & visual management to make sure that business requirements, SLAs and quality measures are understood by the team and are the focus of their daily work.* Delegate work in a way that ensures that all colleagues have a clear understanding of their tasks, responsibilities, client requirements and priorities.* Measure the level of internal and/or external client satisfaction, taking corrective action where necessary.* Analyze metrics and reports that describe the productivity and quality of the team's work.* Ensure that processes are documented and that knowledge is captured, documented and shared within the team.* Put a system in place to train new hires / less experienced team members in the team's processes and tools.* Provide support for the team members in communicating issues to other teams and ensuring timely resolution.* Respond to and remove any issues that negatively impact the team's ability to work efficiently, e.g. IT issues, communication breakdowns.* Ensure that the team is aware of and can respond to risks that may impact service delivery or client satisfaction.* Ensure that team members record their working time accurately.* Monitor payroll processes to ensure all required tasks are executed timely and accurately.* Making payroll impact decision to resolve any urgent and critical issues.* Taking ownership of domain related client visit (from a process perspective), maintaining good working relationship with client/3rd parties and other stakeholders.* Analyze data on the output of the team's work and identify issues or trends connected to errors, time-consuming tasks, under or over capacity.* Engage the team in identifying processes, tools and documentation that can be improved, and encourage team members to suggest and implement ways to enhance service delivery.* Develop a culture of continuous improvement within the team.* Ensure that processes and systems are updated in line with any statutory or legislative changes.* Cooperate fully with auditors, both internal and external, and make sure that any resulting recommendations are implemented.* Co-ordinate any projects that impacts your team, ensuring that the project delivers the required result.* If required, manage the transition of work to or from your team.* Initiate and participate in recruitment processes to fill any team vacancies.* Make rounded hiring decisions by checking that candidates have the right level of motivation, competence, technical know-how and communication skills to be valuable members of the team.* Keep track of colleague performance and intervene appropriately if and when performance does not meet expectations.* Hold static 1:1s with your colleagues to review performance, discuss issues, share feedback, discuss progress towards goals, plan upcoming actions and appreciate colleague’s efforts.* Evaluate and rate colleagues' performance in the middle and at the end of each year, ensuring they receive accurate written feedback.* Use the COMPs tool to make recommendations for colleagues' bonuses and salary in line with their performance rating.* Make use of a skills/capability matrix or development map to assess a colleague's current skill level. Assign the colleague to work shadowing, self-study or training to resolve any skill gaps.* Hold a development conversation with colleagues about their career aspirations and agree long-term development goals and activities that will help the colleague move their career forward. Make sure these goals are recorded and tracked in the Development Plan.* Maintain the 'talent status' of colleagues, making sure your manager is aware of key talents within your team. Work with your manager / Talent Development to ensure that key talents have an appropriate development plan.* To prepare, regularly review and update succession plans for the team.* Manage absences in the team in accordance with work volume and HR policy.* Promote a pro-active and responsible culture within the team based on professional standards of behavior.* Take action to integrate the team and make sure that any internal conflicts are resolved.* Manage the flow of communication within the team, ensuring that information is cascaded effectively to the team.* Monitor the level of engagement within your team and take action to increase it.* Recognize colleagues for their contributions and accomplishments* Fluent English – C1 Level at least.* Some experience in people management.* Experience in managing payroll outsourcing operations projects/teams.* Experience in working on the cross domain projects desired.* Good MS Excel skills.* Strong analytical and problem solving skills.* High level of attention to detail is required.* Self-motivation, ability to prioritize tasks and work to meet tight deadlines.* Teamwork skills.* Spotless record and strong ethos.* Ability to make decisions under pressure of time to meet tight deadlines.* Ability to take ownership of highly complex tasks and projects.* Remote work possibility.* Private medical care (Lux Med).* Access to MyBenefit platform (MultiSport card, cinema tickets, vouchers, and many more).* Possibility for development within an international organization.* Excellent work atmosphere.* Continuous education and training.* Life insurance.As pioneers in payroll, human capital and financial management solutions, we blend leading-edge technology with human ingenuity to keep you moving forward. Our team of over 8,000 experts bring decades of deep knowledge and experience to businesses around the globe helping them design and deliver at scale. Supporting over 1,400 customers across 33 countries, we embed ourselves at every stage of your journey, to help you drive your vision to value.