Payment Specialist

Twisto; Warszawa; Hybrid; PLN 50,000 - 70,000; Full time

Job summary

A dynamic financial services company in Warsaw is seeking a Payment Specialist to manage payment processes and dispatch payment cards. The ideal candidate will have at least 6 months of experience in payment processing, customer service, and a strong command of Polish and English. This role offers flexible working arrangements, a supportive team environment, and generous paid leave. A focus on accuracy and customer service is essential.

Benefits

30 days of paid annual leave

Flexible working arrangements

MultiSport card

Lunch card

Qualifications

• Min. 6 months of experience in payment processing or related fields.
• Good command of spoken and written English (min. B1) and Polish (min. C1).
• Diligence and reliability in handling sensitive data.

Responsibilities

• Matching payments that the system cannot match itself.
• Sending payment cards to customers.
• Occasionally assisting colleagues who process customer requests.

Skills

Payment processing

Customer service

Problem solving

Attention to detail

Collaboration

Numerical data handling

Financial products knowledge

Tools

MS Office

Google applications

Job description

We are seeking an independent person who, as a Payment Specialist, will be responsible for payment processes and the dispatch of payment cards to customers in Poland.

Your future challenges:

• Matching payments that the system can not match itself.
• Sending payment cards to customers.
• Occasionally assisting colleagues who process customer requests.

What Twisto can offer:

• Independent position in an international team.
• Flexible working arrangements, including the possibility of hybrid work.
• 30 days of paid annual leave + 4 additional days off for administrative matters (34 days in total per year).
• Cash equivalent in connection with hybrid work, lunch card.
• Informal and pleasant atmosphere - we all know each other, we do not fancy formalities, we are open, agile & dynamic team.
• Promoting a healthy lifestyle - we offer MultiSport card, health care, team events, additional paid days off.

Requirements and Qualifications:

• Min. 6 months of experience in payment processing, finance operations, customer service, or data administration.
• Hands‑on experience working with financial systems, payment platforms.
• Skilled in entering and matching payments quickly and with a high level of accuracy.
• Knowledge of financial products (consumer credit).
• Providing high quality customer service with minimal need for supervision.
• Collaborate effectively as part of a team to achieve shared goals and maintain service standards.
• Diligence and reliability in handling sensitive data.
• Good problem solving skills.
• Maintains accuracy and attention to detail in data entry and documentation tasks.
• Comfortably work with numerical data.
• Good command of spoken and written English (min. B1) and Polish (min. C1 level).
• Knowledge of MS Office, Google applications.

Please send us your application and CV in English.