Payment Analyst

IQVIA LLC; Warszawa; On-site; PLN 79,000 - 147,000; Full time

Job summary

IQVIA, based in Warsaw, seeks a Payments Investigator to manage end-to-end investigator/site payment processes, including calculations, PO creation and clinical trial payments, and to act as a liaison among Contract & Centralized Services, other GCO teams and sites.

You will ensure timely startup activities, accurate payments per the CTA, maintain audit readiness, and support system implementations, delivering high-quality service to internal partners and external stakeholders while upholding

Qualifications

• Bachelor’s degree or equivalent
• Fluency in English, Polish & Dutch
• 1-3 years’ experience in pharmaceutical industry/clinical research
• Experience with clinical payment processing
• Excellent communication skills (oral and written)
• Ability to work effectively in cross function teams
• Strong analytical and problem resolution skills
• Working knowledge of MS Office suite (PCs)

Responsibilities

• Manage end-to-end investigator/site payment processes including payment calculations, purchase orders and clinical trial payments.
• Act as liaison among Contract & Centralized Services, other GCO teams and Sites.
• Ensure startup activities for new studies are prepared accurately and timely.
• Process payments on time and in accordance with the CTA; track communications and approvals.
• Maintain audit readiness and ensure compliance with applicable requirements.

Skills

English

Polish

Dutch

Communication skills

Cross-functional teamwork

Analytical skills

Education

Bachelor’s degree or equivalent

Tools

MS Office

Job description

Position Summary: Responsible for the management of the end-to-end investigator/site payment processes including payment calculations, creation and management of purchase orders, and clinical trial payments. Acts as liaison among colleagues within Contract & Centralized Services, other GCO teams and Sites.

Deliverables Communication

• Exemplary customer focus with awareness of the criticality of the Clinical trials Data Privacy Guidance’s.
• Proactively engage with Business Partners within Pharma/MedTech and other groups to ensure continued success and support of payment process.
• Deliver exemplary service by promptly addressing payment-related inquiries and issues, maintaining a high level of satisfaction among external stakeholders.
• Actively provide knowledge transfer and information sharing with all business partners on all aspects of the payment process.
• Escalate any concern timely and to the appropriate channels, according to the business impact.
• Support and assist the Payments Team on country/regional/global enhancement opportunities and efficiencies.

Process

• Ensure startup activities for new studies are prepared accurately and timely as per regional/country requirements.
• Payment request is performed on time and accurately according to the agreed frequency as outlined in the CTA.
• For all payments, track communications and approvals in the appropriate systems.
• Ensure payment metrics and required actions are aligned with agreed targets/goals.
• Conduce regular interim and final reconciliations for all payments.
• Take ownership of the end-to-end payment coordination and execution activities for all studies assigned.
• Maintain audit readiness and ensure compliance for applicable requirements.

Technology

• Support implementation/roll out of any new systems in all regions and for all internal and external stakeholders.
• Utilize data quality checks to ensure data accuracy for payments across multiple systems.
• Ensure consistent compliance for required trainings and time reporting.
• Troubleshoot and escape, if necessary, the technical issues to the respective teams.
• Responsible for appropriate communication tools maintenance in timely manners (email distribution, responsiveness, escalations, priorities).

Education and Experience Requirements

• Bachelor’s degree or equivalent
• Fluency in English, Polish & Dutch is required and optionally additional languages.
• Preferred 1-3 years’ experience and/or equivalent competencies in pharmaceutical industry/clinical research
• Preferred previous experience with clinical payment processing
• Excellent communication skills (both oral and written)
• Ability to work effectively in cross function teams
• Strong and proven analytical and problem resolution skills
• Working knowledge of PCs (MS Office suite at a minimum)

Decision-making and problem solving

• Follows standard policies and procedures for multiple departments, geographic areas, client groups or projects
• Work is performed with oversight by the Analyst, Payment Lead.
• Able to work in a collaborative, virtual team environment.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is 79.000,00 zł - 146.700,00 zł. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere.

Thank you for your interest in growing your career with us.