Operational Risk Lead Analyst

Citi; Warszawa; Hybrid; PLN 223,000 - 380,000; Full time

Benefits offered by this job

Defined Contribution Pension Plan (6%)

Private Medical Care Package

Life Insurance

Employee Assistance Program

Sport Card

Social Benefit Fund Holidays Allowance

Volunteering day

Cafeteria / flex benefits

Annual discretionary incentive

Employee discounts

Job summary

Citi Solutions Center Poland in Warsaw offers a role in the Operational Risk Management framework, focusing on design, transformation, and ongoing maintenance of the MCA Independent Assessment Program within ORM. You will collaborate with stakeholders across the business and second line, leveraging AI to enhance risk oversight and drive adherence to policies and standards.

The position requires 7+ years in risk/compliance, strong communication skills, and a proactive approach.

Qualifications

• 7+ years in Operational Risk Management, Audit, Compliance or related control function.
• Knowledge of operational risk principles and methodologies.
• Evidence of delivering results with strong execution skills.
• Excellent written and verbal communication skills.
• Strong interpersonal and teamwork abilities across geographies.
• Proactive, no surprises approach in communicating issues.
• Bachelor’s degree; Master’s degree preferred.

Responsibilities

• Design and maintain MCA independent assessment program across ORM.
• Develop training and provide SME support to ORM coverage teams on MCA reviews.
• Ensure infrastructure and data for MCA execution, including use of AI.
• Coordinate with second line of defense specialists to challenge MCA practices.
• Analyze MCA data to form independent assessments of MCA program adequacy.
• Develop annual MCA review plan and oversee program design and management.
• Conduct independent reviews of MCA program design, procedures, systems, and QA.
• Identify enhancements to MCA methodology and management.
• Prepare materials for Governance Committees on MCA outcomes.

Skills

Operational Risk Management

Audit

Compliance

Stakeholder Engagement

Planning & Organizing

Communication

AI Utilization

Education

Bachelor’s degree

Master’s degree preferred

Tools

AI tools

Job description

This role is part of the Operational Risk Management Framework & Standards group, whose mission is to advance Operational Risk Management practices at Citi, and supply understanding and clarity to its stakeholders.

The role will be responsible for the ongoing development, transformation, and maintenance of ORM’s MCA Independent Assessment Program through which ORM oversees the MCA Program design, management, and execution, in alignment with industry practices and regulatory expectations.

The Manager’s Control Assessment (MCA) is Citi’s Risk & Control Self-Assessment (RCSA) Program owned by the 1st Line of Defence, used to manage Operational and Compliance Risks at the granular level and Citi’s primary method for Businesses & Functions to assess their granular Operational Risk exposures.

The role involves interaction with stakeholders in businesses, functions, other control teams and across global ORM.

What you will do:

• Support the design and maintenance of an MCA independent assessment Program to oversee the MCA design, management, and execution, that is deployed across ORM.
• Support the development of training and provide subject matter expertise to ORM coverage teams with regards to their roles and responsibilities and the execution of the MCA Independent Assessment Program reviews.
• Ensure appropriate infrastructure and data is available to support the execution of the MCA Independent Assessment Program, including utilization of AI.
• Engage and coordinate with specialists from other second line of defense functions in effective challenge of business’ MCA practices.
• Proactive analyze various MCA data sources to form an independent assessment/ opinion on the adequacy of the MCA Program.
• Support the development of the annual plan of the MCA Independent Assessment reviews with regards to the MCA Program design and management.
• Execute periodic/ targeted independent reviews of the MCA Program design and management e.g., Reviews of MCA Standard/Procedures, MCA system, 1LOD MCA Quality Assurance, MCA reports/metrics etc. to assess adherence with related Policies, Standards and/or Procedures.
• Identify areas of enhancements in the MCA Program methodology and management.
• Promote actions to address root causes of the Issues identified and validate their completion and resolution of Issues.
• Ensure project completion, special assignments and other ad hoc activities as required.
• Act as SME to senior stakeholders and/or other team members.
• Be Innovative in developing new ideas and improving current processes by utilizing AI for the oversight of MCA
• Prepare material for presenting the MCA Independent Assessment Program outcomes to Governance Committees/Senior Management.
• Diffuse conflict and work toward agreement.
• Identify emerging risks and opportunities to stated objectives as they arise.

What we will need from you:

• 7+ Relevant years of experience Operational Risk Management, Audit, Compliance, or other control function.
• Knowledge of operational risk principles and methodologies and tools.
• Evidence of delivery of results with strong execution skills.
• Good interpersonal skills and ability to work in a team.
• Strong planning and organizing skills with the ability to manage and prioritize responsibilities.
• A proactive and "no surprises" approach in communicating issues.
• Excellent written and verbal communication skills.
• Developed interpersonal skills with the ability to work collaboratively and with people at all levels of the organization and across different geographic locations.
• Bachelor’s/University degree, Master’s degree preferred,

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
• Employee Assistance Program financed by Employer Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave
• Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
• Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.
• Additional day off for volunteering
• Cafeteria/ flex benefit - a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.
• Opportunity to receive an annual discretionary incentive award
• Special offers and discounts for employees

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Copy and paste the URL below into a new tab on your web browser to view the Remuneration Regulations extract: https://tbcdn.talentbrew.com/company/287/cms/v3/docs/policies/RemunerationRegulations-KeyProvisions-CitibankEurope_plc_05012025_A.pdf

If you have any questions or would like to discuss this opportunity further, please don't hesitate to reach out to Karola Sulińska at [e-mail].

Job Family Group: Risk Management

Job Family: Operational Risk

Time Type: Full time

Primary Location Full Time Salary Range: zł223,400.00 - zł380,400.00

Most Relevant Skills

Analytical Thinking, Controls Lifecycle, Credible Challenge, Governance, Policy, Procedure, and Regulation, Risk Management Lifecycle.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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