Online Exams & Customer Experience Assistant - Polish Speaking

PEOPLECERT; Warszawa; Remote; PLN 120,000 - 180,000; Full time

Job summary

A global certification organization is looking for an Online Exams & Customer Experience Assistant in Warsaw, Poland. This role involves providing exemplary customer service, overseeing exams, and performing administrative tasks. The ideal candidate is fluent in English and Polish, organized, and able to work in a dynamic, fast-paced environment. Remote work is possible for this position, which also offers performance bonuses and professional development opportunities.

Benefits

Monthly Bonus upon Performance

Two free vouchers for certifications

Complimentary coffee and tea

Personal and professional development

Qualifications

• Experience in a customer service role is preferred.
• Fluency in English and Polish at a native-like level is desired.
• Experience in certification and exam fields is an advantage.

Responsibilities

• Provide exemplary customer service across communication channels.
• Oversee the conduct of certification exams.
• Execute administrative tasks related to exam operations.

Skills

Customer Satisfaction

Excellent command of English & Polish

Advanced computer literacy

Excellent interpersonal skills

Well organized

Education

Bachelor’s degree

Tools

ECDL Advance level

Job description

Ready to drive seamless operations and deliver outstanding service to our customers? 🚀 We're seeking an Online Exams & Customer Experience Assistant to provide top-tier support while ensuring exam integrity. As a key part of our agile team, you'll enhance the efficiency and excellence of PeopleCert’s global certification services. Join us and make an impact!

As a Remote Online Exams & Customer Experience Assistant - Polish Speaking, your tasks will include the following:

Customer Service:

• Provide exemplary customer service to candidates, testing centers, and other stakeholders through various communication channels, including email, chat, and phone.
• Address inquiries, resolve issues, and ensure a positive customer experience throughout the examination & certification process.

Online Proctoring:

• Oversee the secure and fair conduct of certification exams at designated testing centers or online platforms.
• Enforce exam rules and protocols to maintain the integrity of the certification process.
• Handle any technical or procedural issues that may arise during exams.

Back-Office Exam Operations:

• Execute administrative tasks related to exam registrations, scheduling, and result processing.
• Maintain accurate and up-to-date records in our systems, ensuring compliance with established procedures and standards.
• Collaborate with cross-functional teams to streamline processes and improve operational efficiency.

General Duties:

• Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results.
• Carry out any reasonably allocated duties and tasks, relevant to the role and the scope of activities by applying a flexible & adaptable customer centric approach to serve PeopleCert’s multinational presence and global operations across multiple time zones.
• Ensure their work and presence is aligned with company’s values “Quality - Passion - Integrity – Innovation,” at all times

What we look for:

• Bachelor’s degree any discipline will be an asset
• Previous experience in similar position/ function will be considered as an asset
• Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage
• Passionate with Customer Satisfaction
• Excellent command of the English & Polish language (native-like or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus).
• Advanced computer literacy is required. ECDL Advance level certification would be considered a plus.
• Excellent interpersonal, verbal, and written communication skills.
• Well organized, self-driven, flexible and able to work in a high-volume, fast- Internal paced, and deadline-driven environment
• Availability to work in 24/7 rotating shifts (including some nightshifts on a monthly basis, weekends and holidays).

What we offer:

• Monthly Bonus upon Performance 💳
• Work in an international, dynamic and fun atmosphere
• Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees 🎓
• Complimentary coffee and tea in all our premises ☕
• Huge learning experience in using best practices and global environment
• Constant personal and professional development 🥇

Working on Home Office (HO) Secure English Language Tests (SELTs)

• If working on the SELT service in the UK, background checks will include:
• A basic or enhanced Disclosure Barring Service (DBS) check
• Right to Work in the UK check (including nationality, identity and place of residence)
• HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC)
• Financial background check
• Employment reference check
• If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK.

All applications will be treated with strict confidentiality.