Onboarding Success Manager — Remote/Hybrid (UK, NL, PL)

Atlassian; Polska; Hybrid; PLN 60,000 - 80,000; Full time

Job summary

A leading software company in Poland is seeking an experienced Onboarding Success Manager focused on enhancing customer onboarding and product usage. The role involves building relationships, guiding customers through transformation, and delivering engaging sessions. Ideal candidates will have 5+ years in Customer Success, strong technical expertise, and a background in managing customer relationships. This position offers flexibility in work locations and is integral to customer success initiatives.

Benefits

Health and wellbeing resources

Paid volunteer days

Qualifications

• 5 years in Customer Success with large customers.
• Experience in customer onboarding and driving adoption.
• High level of technical expertise with SaaS products.

Responsibilities

• Design scalable engagements for customer onboarding.
• Develop trusted advisor relationships with customers.
• Guide customers through onboarding and change management.

Skills

Customer Success management

Technical expertise

Relationship management

Agile methodologies

Tools

Gainsight

Salesforce

Tableau

Job description

A leading software company in Poland is seeking an experienced Onboarding Success Manager focused on enhancing customer onboarding and product usage. The role involves building relationships, guiding customers through transformation, and delivering engaging sessions. Ideal candidates will have 5+ years in Customer Success, strong technical expertise, and a background in managing customer relationships. This position offers flexibility in work locations and is integral to customer success initiatives.