O2C Trainee

Arla Foods Deutschland GmbH; Województwo pomorskie; On-site; PLN 45,000 - 60,000; Full time

Job summary

A global dairy company in Poland is seeking a dedicated professional for their Order to Cash department. The role includes supporting the follow-up on outstanding debts, resolving disputes, and ensuring customer satisfaction through effective communication. Candidates should possess a Bachelor’s or Master’s degree in a relevant field and advanced English skills. Join a dynamic team where your contributions will have a meaningful impact in the dairy industry.

Qualifications

• Ability to follow instructions and standard work processes to perform routine tasks with expected quality and in a timely manner.
• Ability to review documents and files for necessary data, enter appropriate data into systems, and check records for accuracy.
• Ability to raise initial queries with the team, business, and customers.

Responsibilities

• Supporting team members in following up on outstanding debts.
• Registering and resolving disputes.
• Responding to customer queries via email and/or phone.

Skills

English language skills at an advanced level

Customer orientation

Team orientation

Basic Excel skills

Education

Bachelor’s or Master’s degree in Accounting, Finance, Administration, Economics, Linguistics, or a similar area

Job description

Join our Order to Cash Department and become part of one of four experienced teams, shaping Arla’s effective cash flow. We are the guardians of Arla’s receivables, taking care of our customers and delivering professional and efficient services to all stakeholders. Besides ensuring business transactions are properly accounted for, we gain experience in an international environment, develop our skills, try new solutions, and contribute to various projects beyond our regular responsibilities.

While handling collections and credit control processes, you will contribute to a performance-driven culture within the O2C department. After all, we got to where we are because we're passionate about what we do.

How you will make an impact

• Supporting team members in following up on outstanding debts
• Registering and resolving disputes
• Following up on outstanding debts through emails, tickets, outbound/inbound calls, and other forms of contact
• Cooperating with Arla business units
• Performing regular invoicing tasks within agreed deadlines
• Issuing manual invoices and credit/debit notes
• Responding to customer queries via email and/or phone
• Other responsibilities as assigned by the Team Leader and Team Coordinator

What will make you successful

• Bachelor’s or Master’s degree in Accounting, Finance, Administration, Economics, Linguistics, or a similar area (in progress)
• Ability to follow instructions and standard work processes to perform routine tasks with expected quality and in a timely manner
• Ability to review documents and files for necessary data, enter appropriate data into systems or files, check records for accuracy and completeness, and retrieve data to produce reports or answer questions
• Ability to raise initial queries with the team, business, and customers
• English language skills at an advanced level
• International mindset
• Basic Excel skills (considered an advantage)
• Customer orientation
• Team orientation

Would you like to join us?

Become part of a dynamic team where your skills will make a meaningful impact! If you are ready to take on a rewarding challenge and make a difference in our Order to Cash department, apply now and be part of our journey.
We will process applications continuously.

Read more about Arla Global Shared Services

Global Shared Services consists of multiple functions located in the Neptun building in Gdańsk – with colorful offices and a beautiful sea view. Currently, we have IT Services and IT Solutions divisions dedicated to SAP, as well as a variety of app development and implementation projects. Our procurement and finance functions support a wide array of processes such as purchasing, distribution, and sales globally.
We also have a dedicated HR operations division to ensure we attract, develop, and retain the very best talent around the world.
Together, we are all dedicated to one collective mission: ensuring an optimal global supply of fresh Arla products – every single day.

Shape the Future of Dairy

Arla is a global leader in the dairy industry, committed to producing high-quality products while championing sustainability and innovation. We're passionate about people and our planet, striving to unleash the full potential in each of us. Our goal is to make healthy dairy nutrition and good food habits accessible to all. Join us at Arla Foods and become part of a worldwide cooperative dedicated to making a significant impact on the planet and steering the dairy industry towards a sustainable future.
We are devoted to creating a workplace where everyone feels valued and empowered to bring their authentic selves to work. Diversity and collaboration are key to our success, propelling us to new heights in the dairy industry.